Quadient Inspire Reviews

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Real User
Data and Laser Executive at a marketing services firm
Feb 27 2019

What is most valuable?

The intuitive way that workflows can be composed and organised goes a long way towards minimising the necessary complexity of tasks. While esoteric knowledge is essential… more»

How has it helped my organization?

Previous solutions we have used for satisfying customer requirements have been much more cumbersome in their use with painfully slow processing speeds by comparison. In… more»

What needs improvement?

The help system is quite thorough if you know where to look, but I find that its search facility is perhaps not as extensive as it might be and often returns fairly random… more»

What's my experience with pricing, setup cost, and licensing?

I am not privy to the costing and licensing details, but I have been made aware that due to the vastly improved performance and efficiency compared to previous methods… more»

If you previously used a different solution, which one did you use and why did you switch?

The previous tool we used was much too cumbersome to use and seemed not to be efficient in helping us meet our clients' requirements promptly and effectively. Processing… more»

What other advice do I have?

From my own personal use of Inspire, I can wholeheartedly recommend it to anyone considering it as a solution for their business in the right circumstances. Although it is… more»

Which other solutions did I evaluate?

I was not formally a part of the selection process, but I understand that more than one option was considered due to the limitations of our existing package.
Tomaž Juvančič
Consultant
Consultant at a consultancy with self employed
Oct 07 2019

What is most valuable?

This most valuable features of this solution are that it is truly multi-channel and completely modular. Without programming skills you can start creating your data… more»

How has it helped my organization?

The biggest benefit for all companies switching their document systems to Quadient Inspire is centralization of their document resources and templates. This drastically… more»

What needs improvement?

Quadient has always been a leader in innovation, and the existing functionality that has been around for at least two years cannot really be improved further. What can be… more»

What's my experience with pricing, setup cost, and licensing?

I am used to people being surprised when they first hear the price but, I can tell from my personal experience that if you know how to use the software, the return on… more»

If you previously used a different solution, which one did you use and why did you switch?

Our solution prior to this was a long, long time ago (around 2003, I think). We used a different document composition software in the Telco that I was working for. That… more»

What other advice do I have?

The thing I like most about this solution is that there is a very valuable and connected community of real users, connected in the Quadient University. You can post any… more»

Which other solutions did I evaluate?

It was a long time ago, and we were deciding between GMC and Exstream. At the time GMC (now Quadient) was just a better solution for us, with a cheaper price tag.
David Nixon
Consultant
Senior Technical Consultant at a consultancy with 11-50 employees
Jan 22 2019

What is most valuable?

* Single tool for both data and composition handling * Multiple options in approach and dynamic content inclusion make for great flexibility and benefits internally and… more»

How has it helped my organization?

Inspire has allowed us to provide better solutions to customer and reduce overheads of single-skilled resources. Timeframes to deliver solutions are greatly reduced.

What needs improvement?

Many of the features that are problematic in the version that we use (R10.4) are resolved in later releases (R12 is current). The one area that Quadient (historically) has… more»

What's my experience with pricing, setup cost, and licensing?

The licensing and setup costs historically have been a roadblock, but there have been improvements on this over the years as things move into the cloud. The cost vs… more»

If you previously used a different solution, which one did you use and why did you switch?

xPression (and other platforms). The switch to Inspire was driven by reducing overheads in multiple legacy platforms, many of which were required to support a single… more»

What other advice do I have?

Would suggest that having a talk with Quadient and actual users of the product is the best way to go when making a decision, and understanding longer-term benefits when… more»

Which other solutions did I evaluate?

The business looked at other options including PReS but chose GMC Inspire.
Jamie Vidamour
Real User
User
Apr 09 2019

What is most valuable?

I love diving into data manipulation so the data transformer is one of my favourite places to play. Raw data is only so useful. Being able to reconfigure allows us to add relevance and clarity for customers.

How has it helped my organization?

Inspire was already in place when I joined the organization, so I don't know how it was changed. I can, however, see how it makes us more flexible with regards to our client output. The reports we produce are customised to a wide range of client type with the optional pages and sections numbering in their hundreds. Strict controls around development in our primary system mean that the ability to… more»

What needs improvement?

The power and depth of the product mean that it can be quite difficult to see everything that is going on. Quite often we end up with 10 or more nested levels of tables and flows. I'm not sure how you make this easier to see but the right solutions would have huge benefits.
Bob Karpel
Real User
Programming Specialist at a marketing services firm with 10,001+ employees
Aug 12 2019

What is most valuable?

The most valuable aspect of Inspire is that it is constantly being upgraded to keep up with current market trends. This market is constantly changing, so we need to continually roll with those changes and Inspire allows us to do that.

How has it helped my organization?

We have used Quadient Inspire since before I was brought on board, and I cannot imagine what it was like before that.

What needs improvement?

In the (near) future I would love to be able to merge Excel XLS data with the same level of ease that we can currently merge CSV data sources (including text attributes, which are lost when using the CSV format).
Bob Karpel
Real User
Programming Specialist at a marketing services firm with 10,001+ employees
Mar 27 2019

What do you think of Quadient Inspire?

What is our primary use case?

From data manipulation to page layout. This is truly a single solution for us. The tools included are more than capable of handling even our most complex versioning.

How has it helped my organization?

This solution does everything we need, plus so much more. We are constantly finding new uses for the software.

What is most valuable?

The most valuable feature is the fact that Quadient never sleeps; they are constantly adding new features and expanding the capabilities to keep us moving forward.

What needs improvement?

Documentation could always use some improvement, especially on something this complex and varied. That being said, the documentation has been steadily improving over the past 15 years that I've been using it.

For how long have I

ferenc.zsibrek
Real User
PSO Consultant at Evrofin
May 16 2019

What do you think of Quadient Inspire?

What is our primary use case?

This solution is one that I use when working as a consultant or developer for the software users.

How has it helped my organization?

We are able to provide a complex end-to-end solution to any of our customers very easily.

What is most valuable?

The most valuable features are the easy-to-use document composition tool and the automatization tools.

What needs improvement?

The product would be improved with the inclusion of support for address cleansing in all of the EU countries.

For how long have I used the solution?

Almost seven years.
Mitch Kocen
Real User
User
Mar 25 2019

What do you think of Quadient Inspire?

What is our primary use case?

Consolidating our many letters Offering paperless communication.

How has it helped my organization?

It’s easier to maintain and edit communication, and it error-proofs our regulatory responsibility.

What is most valuable?

External blocks Write once, use throughout multiple letters Huge time saver!

What needs improvement?

More flexibility in editing Better bullets and number formatting.

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User Assessments By Topic About Quadient Inspire

Quadient Inspire Questions

What is Quadient Inspire?

Quadient helps companies communicate with their customers and employees. Our solutions empower organizations to create stronger engagements with timely and relevant communications. A Neopost Digital Company, Quadient provides the means for business users to develop contextual, highly individualized communications across all channels that span the entire customer journey. A leader in customer communications, Quadient supports thousands of clients and partners in banking, insurance, healthcare and service providers around the world.

Also known as
GMC Software Inspire
Quadient Inspire customers

Aetna, Allstate, Bradesco, Stralfors, Ping An Bank, KPMG, Aegon, Allison Payment Systems, TenStep, Pacific Life, Metlife, Transamerica, Societe Generale, Canacord Genuity, Pondres, Heeter, DTS Communicate, Melbourne Mail Management, Eximia, Brightsource, Salem One, Epsilon Data Management

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