What is most valuable?
The features of the product most valuable to me are the alert system, Performance tuning (PA) and the monitoring capability.
How has it helped my organization?
The product has improved the way we respond to database issues as it has made us more proactive. For example: the alerts systems now gives as a global picture of locks, thresholds, etc. for our database systems.
What needs improvement?
The monitoring capability and performance tuning.
For how long have I used the solution?
What was my experience with deployment of the solution?
We had issues with deployment in the beginning until we had an expert guide us through the process.
What do I think about the stability of the solution?
Stability is not an issue if you have enough resources on your system to handle the load.
What do I think about the scalability of the solution?
So far so good. We have not encountered any issues with scalability. This solution is being used to monitor 20 plus databases.
How are customer service and technical support?
Customer Service: The level of customer service is good.Technical Support: The level of technical support is good.
Which solution did I use previously and why did I switch?
We have a separate solution which is core for all of our other systems. Foglight was solely brought in for our databases.
How was the initial setup?
The whole setup process is not complex at all. It helps to be very good technically to understand the architecture.
What about the implementation team?
We did the implementation through a vendor team and they were very skilled and knowledgeable.
What other advice do I have?
The advice I will give to people regarding Foglight is that the technical team who will be using this product will have to be trained well in order for the company to fully benefit from the product.