What is our primary use case?
We are a system integrator, and this solution is used by our clients. They are system service providers in UAE, and they provide infrastructure as a service to their end customers. CloudForms acts like a central console for them to provide the service. It is a central interface.
What is most valuable?
The multi-tenancy feature has been very helpful for our clients. It has been working fine and seamlessly for them. Its interface is also very simplified, and it is also an open and easy-to-scale solution.
What needs improvement?
Our clients had challenges or issues with the updates. Its updates should be better managed. They should provide quicker and more stable updates. Its stability can also be better.
We initially faced ease-of-use and compatibility issues while integrating it. We had a lot of compatibility issues with other products.
Our clients are concerned about whether it is under IBM or it is still Red Hat. Clients are not very clear about the support, and they're not really happy with it. Currently, they're getting support from Red Hat, but going forward, they're not really clear about what would be the life cycle of the product, which is a concern for them.
For how long have I used the solution?
My clients have been using it for almost two years.
What do I think about the stability of the solution?
We are very happy with its stability, but it can be better. In terms of stability, I would rate it a seven out of ten.
What do I think about the scalability of the solution?
Scalability is not at all a challenge. It is very easy to scale. Our clients are big companies.
How are customer service and technical support?
Our clients are not really clear about its support going forward. They are not sure about whether it is under IBM or it is still Red Hat. Currently, they're getting support from Red Hat, but going forward, what would be the life cycle of the product is a worry for them.
Which solution did I use previously and why did I switch?
We also use VMware. CloudForms is more open. In VMware, everything has to go back to VMware services, which is a pain point.
There are also a lot of open resources available for CloudForms. If you have just one guy dedicated to it, it becomes much easier as compared to what we have to do with VMware. VMware is very closed, and that's the reason why our clients chose Red Hat over VMware.
How was the initial setup?
It was pretty straightforward. The full deployment took two weeks. The product itself requires just a day. After that comes the actual work of configuring everything, which sort of takes time.
What about the implementation team?
It was set up by Red Hat. We provide a lot of other services, but for Red Hat, we take the services directly from Red Hat. It is a bit challenging when we have to get our guys to develop the competency to be able to deliver for this particular solution.
In terms of its maintenance, clients have to handle the updates. They have technical resources for this.
What's my experience with pricing, setup cost, and licensing?
It is definitely cheaper than VMware. Everything is included. There is no challenge there.
What other advice do I have?
Its deployment was done by Red Hat for us. We had help from the best experts. I would advise others to get a few days of services from Red Hat so that they are able to get technical expertise from them if required.
I would rate Red Hat CloudForms a seven out of ten. If they had made it a little bit more stable and easier, I would have easily given it an eight.
Which deployment model are you using for this solution?