What is our primary use case?
In my company, I am working in a strategic department. My primary task in the company at the present time is looking into an overall roadmap for our organization to adopt a virtualization solution. We are doing this mostly for cost optimization.
So I am exploring the potential benefits of different solutions and what the potential options are for us to minimize and optimize the costs and our overall tax expenditures by bringing in these VMware solutions.
Our goal is hosting multiple applications within one single host. The purpose is to reduce the number of physical servers and then to move from a physical to a virtual environment. This is the reason that we introduced the VMware solution.
So VMware is basically purely on the virtual environment that we have adopted because we are moving out from a physical environment to a virtual environment where we have deployed some VMware licenses to manage our various systems applications on one single host.
Of course, VMware is not an OS by itself. When it comes to the operating system, we are leveraging on the Red Hat virtual environment to be able to run and support the integration of multiple systems. So the VMware is being used to host the virtual environment. We have actually a combination of both Red Hat Enterprise Virtualization and VMware virtualization solutions to create the needed environment to meet these goals.
How has it helped my organization?
Red Hat Enterprise has provided the flexible platform on which we can build the solution we envisioned of hosting multiple applications in a single host.
What is most valuable?
The most valuable feature in this product is that it is easy for us to deal with when comes to application migration and its compatibility with the multiple component applications that are available. For example, we have Drupal, Magento, Node.js, and other applications to host. So when we are looking for a base system solution that is able to support all of these components, I look to Red Hat Enterprise Virtualization. It provides a lot of flexibility in terms of compute scaling, resource allocation, and also the stability of the platform.
Red Hat Enterprise Virtualization is giving us more benefits in these situations because it is stable. This makes it easy to do this migration and easy to manage as well.
What needs improvement?
There are two things that I would like to see improvement in when it comes to Red Hat. First is the pricing and second is the support. Of those two, I think support should be the main focus.
We are facing some challenges within Malaysia because we do not really have system integrators for Red Hat available who can provide on-site support. This would be useful in critical situations such as outages. At those times, it would be optimal to have an expert technician who has significant experience with the product on the company site to help us more quickly resolve these critical issues.
The closest that we have come to this within Malaysia was an instance where we had to join an online conference call. It was complicated and inefficient. We had to bridge the connection with the principals, login, and then to check and to dump the data for the troubleshooting purposes.
If Red Hat can expand their services to include physical support within Malaysia then it would be great for us. We need to have access to immediate support of this type when it comes to critical issues.
For how long have I used the solution?
I have been working with Red Hat Virtualization for between 10 and 15 years.
What do I think about the stability of the solution?
Red Hat Virtualization is a stable and versatile solution.
What do I think about the scalability of the solution?
We have close to 20 users now and I do not see a problem with the potential for scaling that and the use of the product to further build out our environment.
How are customer service and technical support?
We have some issues with getting on-site support in Malasia. This is an issue for critical situations.
What other advice do I have?
On a scale from one to ten where one is the worst and ten is the best, I can rate Red Hat Virtualization as a seven-out-of-ten.
It is a seven and not higher because of the various issues like lack of availability of on-site support.
Even with these issues, I would definitely recommend Red Hat virtualization to other customers who are actually looking into moving from a physical environment to a virtualized environment. Red Hat Enterprise Virtualization can help to optimize their space utilization and optimize their costs.