The most valuable features of these products are: completeness of vision, innovativeness, common technology platform, easy integration between tools and scalibility.
Improvements to My Organization
We have been able to improve our data management, human resource skills and productivity, management reporting, and subsequently data mining for other business operations.
Room for Improvement
The product needs to work more on its presentation layer for users.
Use of Solution
We have been using these products for 6 years
None, till the time you follow proper deployment strategies.
No, till you ensure proper and scalible underlying technology architecture.
Customer Service and Technical Support
Customer Service: That is the only area where SAS needs to look into. It was just satisfactory.Technical Support: Good
Yes, we were using a number of third party softwares and needed a single technology based platform to reduce redundancies, have better operational management, better data management, and good management reporting.
The initial set-up is not difficult, if you know how to do it. Otherwise setting-up any tool will give you nightmares.
We implemented it through a vendor. They were excellent and knew how to go about.
Pricing, Setup Cost and Licensing
Solution set-up cost was high as SAS is an expensive product. The costs depends on the scope of work. However, the tools are cheap and high on returns in terms of data insights, data accessibility, data management, and reporting.
Other Solutions Considered
Yes, we did evaluate a number of products before choosing SAS tools and products. Other products evaluated were: Business Objects, Cognos, IBM Mentas for AML, Risk Tools for Termenos.
Follow the suggested implementation approach and it will be a smooth sailing. The core issue in any business analytics and business intelligence solutions is always data quality, deployment architecture and skilled human resource. Ensure that you have deliberated on these in detail and there will be no issues or hiccups during implementation
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Feb 17 2014