What is our primary use case?
Our main use is, first of all, to update the patches and to push the patches from SCCM, to check systems software, and to see which software is installed along with the systems. These are the major three things that we use on SCCM.
We are on the endpoint side. We just ensure that the SCCM agent is installed appropriately.
I have an on-site server also. There are the primary servers, and then there are site servers of SCCM. I have a site server also. With the site server, I have to make sure it is working and there is no hardware level or any other issue on these machines. This site server is replicating with the main servers in our data center.
Due to the fact that we have different sites in different locations including the UAE, Oman, and other sites, there are other site servers, that are replicating with the main servers. They may be taking other information from SCCM as well.
What is most valuable?
The main, clear valuable feature is updating the latest patches, Software distribution, remote control and computer inventory. This is the main feature we really utilize a lot.
What needs improvement?
The main SCCM lacks some things, which they incorporated into Microsoft Intune. When I evaluated these two products, one from VMware Workspace One and one from Microsoft, I found that there is something missing in SCCM, which is available and works very well in VMware Workspace One. SCCM should work to add these features into their service offering.
For example, devices like smartphones and tablets are managed very well on VMware Workspace One, however, they are absent in SCCM. I could configure the iPad from the VMware Workspace One cloud and it was done very easily. It should be just as possible on SCCM.
For how long have I used the solution?
I've been using the solution for three to four years.
What do I think about the stability of the solution?
It's constantly running alongside computers. When they are on, SCCM is on. It's a stable product. There aren't issues with it crashing or getting glitchy. There is no issue, we have not faced any issue with SCCM.
What do I think about the scalability of the solution?
Everyone in our organization uses SCCM, as it's on all of the device endpoints. There are two to three people that have access to the SCCM servers.
The scalability is very easy. If a company needs to expand it to more endpoints they can do so easily.
How are customer service and technical support?
Initially, when we were installing the agent originally, we did run into a few issues. We found SCCM was not installed on a few computers or servers during installation. We had to get some help to deal with those problems and getting SCCM installed correctly. We figured out the requirements. Now it's working fine.
That was just initially. We do not spend a lot of time with SCCM now. Whenever we have a new computer connect with our networks, within two minutes it starts working. There are no more issues. Therefore, since implementation, we haven't really had to call them.
Which solution did I use previously and why did I switch?
We were not previously using any other solution. SCCM was our first.
How was the initial setup?
I did the configuration of SCCM from scratch, however, I did not configure the VMware Workspace One as it was installed on cloud. I basically just did it for an evaluation to have a taste of VMware Workspace One.
Therefore, I don't know about the level of complexity or if it's easy or it's difficult in VMware Workspace One. In SCCM, however, there were some issues which I had to search and get assistance with and there were some issues that I resolved. I would describe it as somewhat complex. It was not so simple that anyone can do it.
For me took me three to four days to configure it and set it up in perfect working condition. That was mostly due to the fact that I took some time to research the issues I came into contact with.
The main production server is in our data center in Pakistan and production site server in Qatar and UAE, and their configuration is performed by a team in corporate office in Pakistan
What's my experience with pricing, setup cost, and licensing?
I'm more interested in features, which is where I spend most of my research time with products. I don't really get into pricing. I'm not sure of the exact price. I can't say if it's cheaper or more expensive than other options.
Which other solutions did I evaluate?
I've considered evaluating VMware WorkspaceOne, however, their product is limited when users are just trying them out.
What other advice do I have?
We are at an endpoint site. The servers that are in our data center. I don't know which exact service-side version we are using at our data center.
I would recommend SCCM to others. I've used it from scratch and with the new features, especially Intune. I do recommend the SCCM, especially in the Microsoft environment. VMware Workspace One is also good, from what I understand. The issue is they give very limited trial features. If they would give I full fledged trial base version of the VMware Workspace One, it would be easier for someone to completely evaluate the two. Microsoft gives you a six month evaluation period, for example. That's a lot of time to get to know the system.
SCCM, therefore, is the best that I can tell, as I've been able to evaluate it fully. Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?