Silk Test Review

It's good for regression and sanity testing. It needs to improve on Firefox and Chrome as their versions change.


What is most valuable?

The most valuable features for us are the Classic agent for desktop and the Open agent for IE. It also support the languages Java and C.

How has it helped my organization?

It's easy to use and good for regression and sanity testing.

What needs improvement?

SilkTest has to improve on Firefox and Chrome as their versions change.

For how long have I used the solution?

We've been using it for five years.

What do I think about the stability of the solution?

Less issues with the Classic agent, but with the Open one we have faced some issue.

What do I think about the scalability of the solution?

Less issues with the Classic agent, but with the Open one we have faced some issue.

How are customer service and technical support?

Customer Service:

It's good.

Technical Support:

It's good.

Which solution did I use previously and why did I switch?

We did have a solution previously.

How was the initial setup?

It was straightforward.

What about the implementation team?

We did it in-house.

What other advice do I have?

SilkTest is best for desktop applications and good for web applications also with the Open agent.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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