Symantec Cyber Security Services Review

Good device control, but poor stability and client memory utilization should be very optimized


What is our primary use case?

We used the solution primarily for its antivirus capabilities and device management.

What is most valuable?

The solution offers good device control.

What needs improvement?

At the endpoint, the client memory utilization should be very optimized. The client takes up a lot of memory when processing CPU, so it affects the endpoint performance. It's the reason we ended up switching solutions.

The stability of the solution could use a lot of improvement. It was our biggest concern.

For how long have I used the solution?

Although we are no longer using it, we had used the solution for two years.

What do I think about the stability of the solution?

The solution wasn't too stable. We had issues around the utilization.

What do I think about the scalability of the solution?

Scalability was a problem for us. It's not ideal.

How are customer service and technical support?

We have contacted technical support. They weren't good but they weren't bad either. It was an average level of support.

Which solution did I use previously and why did I switch?

We work with Trend, and McAfee together. We no longer use Symantec.

How was the initial setup?

The initial setup was straightforward. It's not complicated. Deployment took about two and a half to three months.

What about the implementation team?

SIU assisted with the setup. If the solution would have had better setup support, we wouldn't have needed them.

Which other solutions did I evaluate?

We looked at McAfee and Trend Micro. We use both of those now.

What other advice do I have?

We use the on-premises deployment model.

I'd rate the solution five out of ten. We've since moved over to McAfee.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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