What is most valuable?
Being able to automate different applications makes day-to-day activities a lot easier. We have a lot of repeatable tasks which we perform over at the hotel, rolling dates for different applications mainly. We do monthly swap testing or regression testing for every month's window batches and so on. That's mainly what we use it for.
How has it helped my organization?
It's definitely cut down on a lot of time by using this application. We have about ten environments; ten times in every environment manually would've taken most of the day, rather than doing it simultaneously. It saves me hours.
What needs improvement?
Perhaps more coverage as far as different languages go. I'm talking more about object identification. So, if there's more coverage for different languages to detect in development, then that'd be a lot more helpful. Specifically this application which we use is Delphi-oriented, but I had a hard time trying to figure out what was going on with the application because of the language.
What do I think about the stability of the solution?
I'd say it's a very stable application. I'm still kind of learning UFT, so, it varies by application. I run into issues sometimes with object identification, but, other than that, it's a pretty solid application.
What do I think about the scalability of the solution?
Right now, we're using it more for some of my smaller tasks, but eventually I'd like to grow it, at least in our QA department, towards more applications.
How is customer service and technical support?
Their tech support is good. They respond in a reasonable amount of time. They definitely keep contacting you until the problem is resolved.
What other advice do I have?
To someone researching UFT: It's a very good tool. It hits other applications versus just web apps, which is one of the main things. I think that is why our company purchased it in the first place.
Most important criteria when selecting a vendor: What they're currently doing, then what their outlook is, e.g., what they plan on doing to their products and how they're going to innovate them. Then just kind of base the decision off of what other companies (in the same vertical) are currently using or if they like the same products.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sep 20 2017
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