What is our primary use case?
Central CMDB as a single source of information for processes like Asset & Service Management (incident, problem, change, release, etc.) in keeping total cost of ownership, SLA tracking, and impact analysis.
Business service mapping (application and IT infrastructure) from an event management perspective, giving visibility into the health and performance of the CI supporting a given business.
How has it helped my organization?
Any organization can take advantage of the Automated Service Modelling (ASM) feature to discovery the dynamic changing environment and keep the business service view (dependency mapping) up-to-date, hence missing out the newly added CI for a given business service.
What is most valuable?
Discovery is possible for Workstation connecting over public IP.
Micro Focus UCMDB has an auto learning capability and groups all unidentified software, which the administrator can check and decide if it needs to be added to the repository for future discovery.
One of the unique feature is the Automated Service Modeling (ASM), which allows for modeling a business service starting from any Running Software CI and does not necessarily require having a URL.
It is AI inbuilt into the solution, by which the tools identifies non-standard software with the CI. Enable identified the same can be added in the DB.
It can also detects the software usage & metering then helps organization to comply with licensing removing unused software
What needs improvement?
Mobile/iPad Apps version of the UCMDB Browser would be a step ahead, which should have features, like viewing CI information, ownership, etc.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
No. Micro Focus UCMDB is built for stability and is the only solution which can support up to 60 million CIs.
What do I think about the scalability of the solution?
No issues. Micro Focus UCMDB is highly scalable. It supports horizontal and vertical scaling.
How are customer service and technical support?
If you previously used a different solution, which one did you use and why did you switch?
How was the initial setup?
Installation is straightforward. It seamlessly integrates to other vendor solutions to pull the CI into Micro focus UCMDB.
What about the implementation team?
I have implemented the solution with the help of my team members.
What was our ROI?
It can save a lot of effort in capturing unplanned changes.
UCMDB can detect changes and auto open an unplanned change request in Service Manager, hence controlling unauthorized changes. At the same time, it can be complaint from licensing perspective, which can save up to 50% of the cost which arises from non-compliance due to vendor licensing.
What's my experience with pricing, setup cost, and licensing?
Setting up the framework with integration can take from one week to one month and will depend on the requirements and the integration.
Which other solutions did I evaluate?
What other advice do I have?
Before implementing, you must finalize the output requirement, i.e., CI grouping/category, attribute, relationship types, etc. This will help in defining the information collection process.
Disclosure: I am a real user, and this review is based on my own experience and opinions.