What is our primary use case?
We are a service provider. We offer business integration, application and infrastructure outsourcing, innovative solutions and strategic consultancy to private businesses. We offer the cloud service-delivery platform vCloud Director as an example of one of our products.
How has it helped my organization?
vCloud Director has improved our organization in so far as it is an easy solution to sell. I believe this is the case due to the fact that it is an easy tool to manage and to configure.
What is most valuable?
The most valuable feature is the fact that it's a VMware product. The majority of our customers already have this product on-prem; they are happy to use the same solution also in our cloud environment.
What needs improvement?
Improvements could be made in the building feature since there isn't a real building feature associated with the product. We require a building feature to integrate with other solutions.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
My impressions of the scalability of vCloud Director are all positive.
How are customer service and technical support?
Up until today, everything has been running smoothly. We haven't needed to contact the technical support team.
How was the initial setup?
The initial setup was completed four years ago; the deployment was not straightforward or easy from what I can recall. We've installed the environment this year and it was quite straightforward. Much easier than five years ago.
What's my experience with pricing, setup cost, and licensing?
I can't remember what our setup costs were. I know we paid in VSPP points. Our contract covers other environments so it's not something I monitor.
What other advice do I have?
My only additional commentary has to do with the making improvements to the user interface.
If I was to give vCloud Director a rating from one to ten, 10 being the best, I'd give it an 8 based on the fact that it's stable, our customers seem to like it, and we can manage it quite easily.
Disclosure: I am a real user, and this review is based on my own experience and opinions.