What is our primary use case?
We use the solution to back up everything we have, including SQL backup, Oracle, and VMware. It works very well. We like the solution and its price when compared with others. Data Domain and Veeam were fine, presenting the optimal solutions with the best prices. There was a period of many months that we had a lot of performance issues with Veritas NetBack Appliances, but since the upgrading has taken place it has worked very well. We do not encounter issues that are critical and the solution functions smoothly.
How has it helped my organization?
The solution is the best for me, as it combines two solutions for use of our backup environment. Before 2016 we employed two solutions and it is now easier for us to manage our environment.
What is most valuable?
The most valuable feature involves VMware Instant Recovery, which allows one to do restoration within seconds. It is very nice. We use it a lot for restoring VM.
What needs improvement?
The upgrade process of the solution needs to be improved since it is extremely complicated, especially without the benefit of a support person who can guide one through it. This can result in many problems. Occasionally we encounter issues with the backup process which necessitate support from Veritas. Consequently, I would highlight the upgrade process as being in need of improvement.
We hope to see SQL Instant Recovery in the 9.0 version. It is the same as VMware Instant Recovery but its restoration processes are very fast, with the ability to handle a terabyte of data in a single minute.
For how long have I used the solution?
I have been using Veritas NetBackup Appliance since 2015.
What do I think about the stability of the solution?
I consider the product to be good and very stable, although there are many things in need of improvement, such as the upgrade process.
What do I think about the scalability of the solution?
From the research we conducted, scalability seems good, but I cannot properly comment on this point as the size of our environment is very small.
How are customer service and technical support?
I feel technical support could be better. When we first started making use of the solution, we had the benefit of local support in Brazil, but today this is only an option in the United States. The support is okay, but it can take a while to receive a definitive answer. One must go through the first layer of support before being escalated, a time-consuming process. Nowadays, I consider the support to be okay, not bad, but it used to be better.
Which solution did I use previously and why did I switch?
Prior to our use of Veritas NetBackup Appliance, in 2016, we utilized Avamar. Though Avamar was a good solution and worked well, we encountered many instances of interruption in data transmission. It was, initially, a good tool, with a good appliance workflow. However, the Avamar that has been made available within the past five years does not provide a good window to sync data with Veritas NetBackup Appliance. This process is time consuming, which necessitated our use of two applications for managing our backup environment. Once we switched from Avamar to Veritas Netbackup Appliance there was no more need for two applications and these were replaced with a single one for the entire management of our backup environment.
How was the initial setup?
The initial setup is okay. It is not very difficult. While the planning stage requires the use of much Veritas material, it's easy. This is because we are talking about an appliance which has everything predefined or preconfigured.
The deployment took a long time. I believe that the process lasted a month-and-a-half. This is because it required us to do many validations, as we were replacing our solution.
What about the implementation team?
The department we engaged to assist us with the installation and appliance configurations of the solution was very helpful and we did not encounter any problems. The implementation was extremely nice. I should point out that when we bought the Appliance we didn't use NetBackup and everything was new to us. This said, we had to do much configuration and planning, as we were buying not only the appliance but the solution as well.
What's my experience with pricing, setup cost, and licensing?
I cannot say whether our licensing costs are on a monthly or annual basis, as we have a global contract.
Which other solutions did I evaluate?
As the solution is towards the end of its life, we are looking to replace it with a new or different one. While we are considering the Data Domain by Dell EMC, we are also looking at an Appliance solution. This is because the Data Domain will still require the use of NetBackup, but will serve the purpose of acting as a storage destination. We will only use NetBackup as it relates to the Data Domain. I know much about the application and we are looking to book solutions here. We would be able to take all of our knowledge of Appliance, but to use NetBackup software for third party storage.
Prior to going with Veritas NetBackup Appliance in 2016, we evaluated two other solutions, one of which was Data Domain. However, at the time, we decided to go with Veritas NetBackup Appliance because it offered better pricing than the other vendors, with Data Domain serving as an illustrative example.
What other advice do I have?
We have a total of three people working on the Veritas NetBackup Appliance environment, two for the short and one for the long retention.
The size of the backup is very important. If this is not accounted for in the beginning of the appliance stage, many problems can arise. This was the case in our use of Dell EMC and Avamar and with all other backup solutions. With Appliance we encountered site problems, Appliance did not work well with HashBackup and there were many backups which used batch files, something that led to compression and deduplication of the data. This required us to replace or dump files so that we could use an agent for providing a direct connection to the database server software.
Once we changed the size of the backup, the problem was solved. The issue addressed is present not only with Veritas NetBackup Appliance, but with any solution that possesses deduplication architecture.
I rate Veritas NetBackup Appliance as an eight out of ten.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?
I am using version 8.2.