What is our primary use case?
The primary use case of this solution is to manage the backup of our very large infrastructure. We have five thousand servers on virtual machines used for several applications such as Oracle database, SAP, SharePoint, and other enterprise software.
Our experience is in the manufacturing industry. The workload includes lifecycle management, manufacture execution, and software to support the manufacturing processes.
What is most valuable?
The most valuable feature is that the backup and restoring process is very fast. It is very resilient and it is quite easy to manage. I only have an architectural perspective, but another feature is the new multi-tenant feature available on the Flex system with the Veritas 5340 Appliance. This is a very appreciated feature, and we are required to maintain segregation between tenants.
What needs improvement?
We had some problems with the backup of the physical server. With the virtual machine field, the virtual server area was very strong. We had some difficulties with the physical server, the IBM Power, and the AIX operating system. The problems were with both the server-side and the storage-side. There were also issues in doing the back up for a physical server with others, like Windows server.
This is not a very complex problem in a Virtual environment, but we are facing a Legacy infrastructure, and we had some problems with Veritas and integrating with the Legacy hardware.
The interface is very poor. Currently, they are working on implementing a new web interface that enables the multi-tenancy directly on the user. The new features that they are implementing are faster and in terms of functionalities, they cover a lot of enterprise challenges.
For how long have I used the solution?
I have been using this solution for six months.
What do I think about the stability of the solution?
This solution is stable, and we haven't had any problems. We have experience with other back up solutions such as IBM, DOT rep-storage manager, now known as the IBM Spectrum Scale. These are quite similar in terms of stability. It is also very reliable and it's not difficult to implement or to deliver an availability solution or a disaster recovery solution.
What do I think about the scalability of the solution?
This solution is scalable. We can add a storage shelf to scale the storage capability. You can scale the master server to give you more computation of resources. The management of the infrastructure is scalable. We currently have a multi-tenancy limit where you can manage a maximum of eight tenants. If you require more than eight then you have to scale out. We have not yet been faced with this issue but there is quite a bit of mutation of this product.
We have ten users as backup administrators.
How are customer service and technical support?
We have a relationship with backup support. Any engagement with technical support is very easy and quick. I have had good experiences when I have been faced with any problems. I have never had to call the help desk directly or the support team. I have always gone through the account manager for a solution.
How was the initial setup?
The setup was not complex, it was straightforward. We had a delivery team very specialized in it, so it was not at all difficult.
The deployment took about two to three weeks from the shipment of the hardware to the release of the solution in the production system. We are currently phasing another project stream in September. We were supposed to plan two weeks of activity to set up and configure the solution. I am currently the project manager of the project.
What other advice do I have?
This is an available and reliable solution, which is very good to set up for enterprise systems. We had some issues with the management of delivery where we were only provided with a technician to implement the solution, which delayed the planning of installation. However, the technician was highly qualified.
I would rate this solution an eight out of ten.
Which version of this solution are you currently using?
Veritas NetBackup Appliance 8.1.2