VMware Horizon View Review

Offers good performance and scalability with a nice remote virtual desktop interface

What is our primary use case?

We primarily use the solution for developer access within the company.

What is most valuable?

The solution's most valuable aspect is the VDI - the remote virtual desktop interface. We really enjoy using the remote desktop.

The solution can scale.

The product has been quite stable so far. The performance is very good.

What needs improvement?

The solution is quite expensive. They should work to lower the costs if possible.

The deployment of the product can sometimes be difficult. It would be ideal if the whole process was more simplistic.

There needs to be more documentation. If there was, it might help make the initial setup a bit easier. They need to provide users with more manuals.

The technical support could be more responsive.

For how long have I used the solution?

I've been using the solution for about five years at this point. It's been a while. We have quite a bit of experience with it internally.

What do I think about the stability of the solution?

The product is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The solution scales. A company could expand it if they needed to.

We have about 20 users on the solution currently.

We do not have plans to increase usage at this time.

How are customer service and technical support?

Technical support could be better. They take too long to respond right now. We aren't quite satisfied with the level of support they provide to our organization.

Which solution did I use previously and why did I switch?

We did previously use Hyper-V by Microsoft. We had issues with its performance and stability and decided to move to this product instead.

How was the initial setup?

The initial setup is not always straightforward. It can be a bit complex, a bit difficult. We struggle with some aspects of the configuration which slows things down during the implementation. We have two companies and we've found that the configuration has been a real challenge for them.

In general, the deployment took us about two days to complete.

We have three people that handle the deployment and maintenance process.

What about the implementation team?

We used a reseller that assisted us with the implementation. They were quite knowledgeable and it helped to have them during the process.

What's my experience with pricing, setup cost, and licensing?

The solution is pricey. The cost of it is high.

That said, I do not have the full details on the exact cost to our organization.

Which other solutions did I evaluate?

We did look at a few other options before ultimately settling in with this product. I do not recall all of the names. The stability and the response to backups are what sold us on this product.

What other advice do I have?

We are customers and end-users of the solution.

We're always using the latest version of the solution. For VMware, we're on version 7.7.

I'd recommend the solution. I'd rate it at an eight out of ten overall. For the most part, it's worked well for us and the performance is quite good, however, I'd rank it higher if it had more documentation and manuals that could assist with configuration and the initial deployment.

Which deployment model are you using for this solution?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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