What is our primary use case?
We are a system integrator in Morocco and this is one of the products that we implement for our clients. Our customers use VMware SRM to replicate sites for the purpose of disaster recovery. SRM is a recovery manager and we combine it with NetApp to provide recovery solutions.
What is most valuable?
The most valuable feature is the simplicity of operations. You have two main buttons, where one is red and one is green. The red button is used for real disaster recovery and the green button is used if you want to simulate it.
The interface is user-friendly.
The storage replication adapter (SRA) is quite good because it allows SRM to work with storage arrays from any vendor.
What needs improvement?
I would like to see a detailed history of the events for each site because I have found difficulty with that. The two vCenters have to be synchronized, which sometimes gives us problems because Keberos does not tolerate more than five minutes in time difference.
For how long have I used the solution?
I have been dealing with VMware SRM since 2009.
What do I think about the stability of the solution?
The recovery point (RPO) is set to 24 hours, which means that this is being used daily. Our backup happens at 8:00 pm every night.
What do I think about the scalability of the solution?
VMware SRM is scalable.
Most of our clients are in Morocco, and 80% of them are bigger companies with a lot of users.
How are customer service and technical support?
Technical support from VMware is good and I would rate them an eight out of ten.
How was the initial setup?
The initial setup is definitely simple.
The last project that I worked on took two weeks to deploy. This included installing NetApp, vCenter, ESXi, and the initial application.
What about the implementation team?
We have an in-house team that includes me and two other people. We also do maintenance for some of our clients.
What other advice do I have?
In the past, with version 6.0, there were two versions of SRM. There was a version for Windows as well as an appliance. However, all of our customers are now moving to the appliance.
I recommend using this product because it integrates well with replication technology from any vendor using the SRA.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Which version of this solution are you currently using?