VMware vSphere Review

We don't have any downtime because it was built right


What is our primary use case?

We use it for call centers and providing server applications.

How has it helped my organization?

It's awesome. It works. It does exactly what we want it.

What needs improvement?

Code: They need to stop pushing it out so fast. Nobody in the real world is really using it yet, because it's not ready for prime time. It needs to be more stable. They need to get their product more stable before they push more code out. 

An example, in vCenter 6.5, they pushed HA, but it doesn't work. I've worked with so many engineers who finally said, "Give up! It doesn't work." 

I asked a question to one of the guys who did a demo with us on 6.7, and said, "Did you guys fix it?" 

They immediately skirted around the question. I said, "I'll take that as a no."

What do I think about the stability of the solution?

We don't have any downtime, because I built it right. I work a lot with VMware's engineers.

Though, it is not stable. The product was pushed out too quick, and now, there are a lot of bugs. We have seen bugs in vSphere, NSX, and ADDVOLUME, which we haven't even been able to have installed yet because of bugs. Also, with Horizon, we are constantly running into problems.

We are a bleeding edge company. We push it. Yet, we're not even touching 6.7 because it's too buggy.

What do I think about the scalability of the solution?

It is easy to add stuff to the product.

How is customer service and technical support?

Technical support is not that great. It is too slow. When you get them, they are honest, and about what is going on, which is helpful. Because if they lie to you, then you're even more screwed. So once you get somebody, but it's too slow. We've had Level 1 support where it can take hours (maybe a day) to talk to somebody, and our company can affect millions of customers.

How was the initial setup?

I find the initial setup easy, but it has been becoming more difficult and technical.

What's my experience with pricing, setup cost, and licensing?

Pricing is insanely expensive. We spent millions of dollars on NSX. If you want anything, it costs you more. The pricing model is constantly changing. We wanted to look at HCX, but we had to get it bundled with NSX and vRNI. We already have vRNI. I will be installing, architecting, and rolling it out. However, how does it affect the cost for HCX? We still haven't received a real answer.

What other advice do I have?

I'm anxious for 7.0 to come out because I'm curious to see how the HTML will function. We keep hearing the web client will be better, and it's not. Bring back the fat client!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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