VMware vSphere Review

End-user interface is more efficient in v6.7, can be used from phone, laptop, and any OS


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What is our primary use case?

The use case is that we want to upgrade to the new features and functionality of version 6.7.

We run several SQL Servers on there, Active Directory Servers, file servers, web servers; multiple servers running on it.

How has it helped my organization?

The new HTML5 interface is much more robust; a lot fewer bugs in it, more features. It's an overall better experience for us.

It's hard to say there has been a performance boosts for these apps but I would say it is a boost because the servers are much more responsive, the end-users complain less about it. So it must be a good thing.

The main benefit of the solution is that it makes end-users able to use the interface much more effectively. They don't have to install a client on their machine, they can do it from their phone, their laptop, their tablet, any OS, anytime. It's a better experience for the end-user.

What is most valuable?

The HTML5 interface is much better, it's faster, faster than the old C# Client, which was very nice to have. But with the HTML5 interface, it's smooth, fast, responsive. I can do it from any device, from my Mac, my PC, even from my phone.

The solution is very simple to use and to manage. Updates are simple. The biggest feature that enables the ease of use is the fact that you can update via the web interface. With a couple of clicks, the update is done; no manual intervention, you just click Update and it automatically reboots the server for you and you're back up and going again.

What needs improvement?

As far as additional features go, they've already added the VMware Update Manager to this version, which has been great; it's been very nice to use.

It would be nice to see it a little more tightly integrated with the patching solution so you could do it in one pane of glass. Right now, you have to jump back and forth. It's still not difficult, but you have to jump back and forth to do your update definitions and then go back and actually do the updates themselves.

What do I think about the stability of the solution?

In terms of stability, so far the impressions of this solution have been very good. It's been very stable. We haven't had any downtime at all with this new solution.

What do I think about the scalability of the solution?

So far, we haven't had any issues at all with scalability. We've got over 1,500 VMs, about 84 hosts right now, so it's been very scalable for us.

How is customer service and technical support?

I have used technical support before, via the web interface. You ask questions there and they respond with email or a phone call back to help you solve your problems.

How was the initial setup?

I was an initial installer and I was actually a beta customer as well. The setup was very straightforward. Compared to the previous versions, it's much easier. You can upgrade from a Mac or a PC or via a web interface.

What was our ROI?

The biggest ROI has been technical. Technically, it's much easier to deploy, much easier for the end-user to use, we have much happier end-users. As they manage their systems, they're much happier without having to install a client, which takes time, takes resources on their machine. They can do it from any device, anywhere, at any time, which is very nice for them.

What other advice do I have?

Anybody who's looking to research this, to upgrade in the future, should go for it. It's a very easy upgrade. The features are very beneficial. It's very worth the time to update. It's a much easier solution for the future, and it's a better experience for all involved.

Regarding using VMware Cloud on AWS, we use AWS right now, but for our backup solutions, is all. Cold backup, long-term storage out to the cloud, is all we do right now.

For us, the biggest criteria for selecting a vendor, right now, are the pricing and the support. Because we are higher education, we have to find the best price, and support comes right behind that. We need the best support as well.

I would rate the solution as about a nine out of ten right now. It could be better but it's very close to perfect right now.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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