Zimbra Social Review

The administration feature supports the settings and monitoring. There is need for more collaboration in the education sector.

What is most valuable?

Administration is the most valuable feature because it supports the settings, monitoring, and it enables the Zimbra Collaboration Plugins.

How has it helped my organization?

Zimbra Collaboration and Social Integration have broken the presumptions in our school that open source solutions are limited and not user-friendly.

What needs improvement?

There is need for more Zimbra Collaboration in the education sector, i.e., between students and teachers or between teachers and teachers.

For how long have I used the solution?

I have been using this solution for a year.

What do I think about the stability of the solution?

We did encounter some stability issues, in terms of the processing time. There were occasional time outs. Sometimes the system was slow. However, it would improve if we restarted the application/service.

What do I think about the scalability of the solution?

As of now, there are no scalability issues.

How is customer service and technical support?

I would give technical support a rating of 5/10.

Which solutions did we use previously?

We were using a different solution before this one.

How was the initial setup?

At the beginning, the setup was not easy due to lack of resources and knowledge of this product.

What's my experience with pricing, setup cost, and licensing?

You should try it out on a pilot, before registering for a long-term service/package.

What other advice do I have?

Get commitment for this product in your organization. At least more than 50% of your company should be ready for it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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