What is our primary use case?
We're a tour company and we have a schedule of several hundred tour managers who are managing all the tours that we operate. All of their schedules for the year are put in here. We also manage all of their quality surveys. We ask for quality surveys and we get those back. They're not stored here, but they're reported out here. We also manage any guest comments in here. And the big one is reconciling all the tour funds. That's not active yet, but it's being tested right now, and that will go active and live in November. So, there's a lot that's happening with this.
How has it helped my organization?
To me, the most important piece is going to be the funding, the reconciliation, because right now it's a very manual process, and this will automate it. It's going to make it a lot more streamlined. It's going to be a lot quicker for people to process it and, therefore, get money back. It's efficient and I like that. They'll be able to just take a snapshot of the receipt and upload it into the system, and then it just all gets submitted. It's cleaner and it will be a lot smoother process.
Zudy has created a platform that will make us much more efficient, with everything in one place. It's a much better way of reporting out. It leaves less room for any human error. I think it will be great. The piece that I'm talking about, specifically, is the funding reconciliation, but in general, all of the other things that they've done so far have been super helpful.
What is most valuable?
The way that they've done some of the reports, they've created really great data dumps. If I want to see a snapshot of something for a given timeframe, I can download it. From that download, I can create further analysis or do my own thing with it, which is really helpful. I'm even able to go back several years and get data. So when I'm doing a comparison of year over year, I am able to do it just from what they have done, what they have created for us.
In terms of it being easy to learn, it's logical so it makes sense of things. The steps are pretty logical and the display is very user-friendly. A "pencil" means "write," i.e. that you are able to write. So it's clear. It's not ambiguous, what you can and what you can't do on it.
What needs improvement?
In the beginning, we were working with it while it was still being tweaked. So sometimes things weren't working 100 percent, or they were working but, because they were being tested behind the scenes, some things were kind of funky. But, just a quick email to them saying, "Is this correct?" would usually have a really logical answer, and then it would be fixed.
What do I think about the stability of the solution?
It's pretty much a stable product. I haven't seen many issues with it. I do know that there have been some smaller issues with some new people that are also starting to work on it, and their name being in the system, but I haven't been involved in that part of it.
What do I think about the scalability of the solution?
So far, so good. I haven't seen anything that it hasn't been able to handle, but the real test will happen in November when we have several hundred people on it, adding their funds and trying to process or submit their funds.
How is customer service and technical support?
I can tell you that I really appreciate Martin and Grant, the two guys who have been helping us in developing this. They have been really outstanding. You ask for something, you ask for a specific design, that you want to see something, and they get it. They just give you what you need. It's been really great. It's been a great pleasure working with them.
Whenever I have a request such as, "It would be great to have this," I've been able to send an email to Martin. He has come back and said, "Yeah, we could do that." And, he just does it. There's really not much room for improvement for me, because I feel that is great: To be able to ask for something, and then he immediately just gets it to us. That's been quite helpful.
Their overall support is a ten out of ten. They have been very supportive. If you ask them for something, and they're able to deliver, they do. And if they can't deliver, they just are straightforward and tell you that they can't do that.
How was the initial setup?
I came into the project after it had already started, so I only got, if not end result, the "first draft." It was pretty clear. There were some things that we suggested be changed and they were super helpful about that.
What other advice do I have?
Have meetings with the developers, and make sure that you're clear on exactly what you need before you start to have them develop it. Be really clear.
I would give VINYL an eight out of ten, and I would say that it's great. The eight is because it's pretty user-friendly, it's clean, and it's reliable. I don't know if there are other things out there that are better than this, but for what we have needed so far, based on what I've seen so far, this is pretty helpful.
Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Oct 04 2018
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