Zuora Review

Provides the structure needed to optimize all of our billing processes

How has it helped my organization?

It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.

What is most valuable?

  • Reliability
  • Uptime
  • Stability

These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our recurring revenue streams outside of just basic billing.

What needs improvement?

It would benefit from more features designed to recoup revenue in B2C scenarios. I would build dynamic retry functionalities directly into the core product and enhance their integrations with all payment gateways, so additional data items could be passed with each transaction, such as recurring flags and Level 3 data.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How is customer service and technical support?

It is some of the most responsive support that I have encountered.

Which solutions did we use previously?

I did use a previous solution. I switched because the other solution was not scalable.

How was the initial setup?

The initial setup was complex due to historical migration needs.

What's my experience with pricing, setup cost, and licensing?

Negotiate aggressively. Continue to push on cost until you feel comfortable.

Explore multiple options for implementation.

Which other solutions did I evaluate?

We evaluated Aria and Chargify.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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