Zuora Reviews

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Kristen Vandendriessche
Real User
Revenue & Technology Optimization Manager at a media company with 51-200 employees
Mar 12 2018

What is most valuable?

* Reliability * Uptime * Stability These features are valuable because it has allowed the billing functionality to be fully operationalized. This allows us to refocus our energy on optimizing our… more»

How has it helped my organization?

It has made billing a reliable business function and provided the structure needed to optimize all of our billing processes.

What needs improvement?

It would benefit from more features designed to recoup revenue in B2C scenarios. I would build dynamic retry functionalities directly into the core product and enhance their integrations with all… more»

What's my experience with pricing, setup cost, and licensing?

Negotiate aggressively. Continue to push on cost until you feel comfortable. Explore multiple options for implementation.

If you previously used a different solution, which one did you use and why did you switch?

I did use a previous solution. I switched because the other solution was not scalable.

Which other solutions did I evaluate?

We evaluated Aria and Chargify.

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What is Zuora?

Zuora simplifies your recurring billing process and manages hundreds of thousands of subscriptions at once. In addition, Zuora helps you send accurate and timely invoices to ensure that each customer touchpoint is personalized and reflective of your brand. Zuora automatically manages and registers collections from one-time to high-volume recurring payments. Error handling and credit card failures are factored in and taken care of. And the whole system is PCI Level 1 compliant, so you can store customers' payment information worry-free. Do business across the globe. Give your customers the convenience of paying any way they like. Collect payments through almost any gateway, and use any method, including credit cards, debit cards, wire transfers, PayPal, tokenized systems and even purchase orders.
Zuora customers
Lever, Hobsons, Arrow, Surf Air, Mindvalley, Dell, Zendesk, Mindvalley, Falcon.io, Invoca, Box, Pexip, CareCloud
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