Autotask Endpoint Management Archived Reviews (More than two years old)

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Dan Gospe
Real User
Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking
May 22 2018

What is most valuable?

The alerting system: It helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives… more»

How has it helped my organization?

* AEM improved our organization as we switched from N-able. N-able had very poor Mac support, and since we have a lot of Macs, AEM came in handy as their support is great… more»

What needs improvement?

We would like to see a little more functionality when monitoring network devices, such as switches and routers. While there is some simple SNMP monitoring of these… more»

What's my experience with pricing, setup cost, and licensing?

Be prepared to spend a lot of time on conversions if you have a lot of clients. We had to pay out some overtime for a few problematic sites. Sites on domain networks are… more»

Which solution did I use previously and why did I switch?

We used N-able prior to AEM. We switched because we bought several products from them that we were not satisfied with, but were unable to cancel. Also, their sales team… more»

What other advice do I have?

It is a great piece of software, so if you are on the fence, I would trial it.

Which other solutions did I evaluate?

We used N-able and Kaseya in the past. We also demoed LabTech. We felt that AEM had the best features with the best Mac support.

What is Autotask Endpoint Management?

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

Also known as
Autotask EM
Autotask Endpoint Management customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru