BMC Helix Remedy Previous Solutions

Consultant / Project Manager at a tech consulting company with 5,001-10,000 employees
The old system was at the end of its lifecycle, it was being phased out. The name of it was ManageNow, and I don't know that it exists anymore. It was very old and BMC Remedy was a step up, in the right direction, to a modern system. When selecting a vendor it depends on the client. In my case, I was selecting for a client and BMC Remedy was the best available at the time. We did an evaluation of all the vendors, and BMC Remedy was the best. That was eight years ago. View full review »
Rakesh Jajper
BMC Remedy ITSM Admin/Developer at a retailer with 10,001+ employees
The platform was in place prior to my arrival. View full review »
Shaun Smit
Remedy Developer at a tech vendor with 1,001-5,000 employees
HEAT. It was a dated product with limitations. View full review »
Bradley Murphy
Senior Developer Technical Lead at a tech vendor with 1,001-5,000 employees
HEAT. We changed due to the rich functionality offered by BMC Software. View full review »
Jim Coryat
Senior Software Engineer at a manufacturing company with 10,001+ employees
The product that was replaced was a homegrown service desk app. We replaced that with Remedy ITSM, which has streamlined our management and routing of service requests. This has reduced the amount of time taken for ticket resolution. We have seen year over year customer satisfaction improvement for the last five years. View full review »
Arjun Rammohan Nagabandla,ICP,ITILĀ®
BMC Remedy Technical Specialist at a tech services company with 201-500 employees
BMC Remedy ITSM suite solution was chosen to replace the existing ITSM tool. The existing tool was lagging in functionality and not addressing our business requirements. The Remedy tool was very much aligned to ITIL and had the industry experience for significant number of years. BMC also has very other products which help in achieving better service management. View full review »

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