- A lot more alignment with ITIL
- Better customer experience
- Better reporting abilities
- Less failed changes
They are quick to respond, but could be a bit more helpful.
BMC Remedy ITSM suite solution was chosen to replace the existing ITSM tool. The existing tool was lagging in functionality and not addressing our business requirements. The Remedy tool was very much aligned to ITIL and had the industry experience for significant number of years. BMC also has very other products which help in achieving better service management.
It takes a long-time to plan and deploy the on-premise solution.