BMC Helix ITSM Review

It has seamless integration with third-party products.


What is most valuable?

It has seamless integration with third-party products.

How has it helped my organization?

Improved IT service desk and change management functions within the organization.

What needs improvement?

On the Administration activity to be more user friendly in terms of capturing logs also more features to be included in development activity.

For how long have I used the solution?

It's been 11 years now.

What was my experience with deployment of the solution?

We had some issues but we have overcome all those.

What do I think about the stability of the solution?

We had some issues but we have overcome all those.

What do I think about the scalability of the solution?

We had some issues but we have overcome all those.

How are customer service and technical support?

Customer Service:

It's very good.

Technical Support:

It's very good.

Which solution did I use previously and why did I switch?

I've never used any other solution in my career.

How was the initial setup?

The implementation. was easy.

What about the implementation team?

We did it in-house.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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