BMC Helix ITSM Review

It's quick to build prototypes and fully fledged database based applications.​


What is most valuable?

The ease of installation and configuration is valuable. It's quick to build prototypes and full-fledged, database-based applications.

How has it helped my organization?

Product consultants who assist and maintain the product for customers.

What needs improvement?

It needs to be web based. The product also needs a client native (non web) version re-introduced.

For how long have I used the solution?

I've been using the AR System for 20 years.

What was my experience with deployment of the solution?

I've had no issues deploying it.

What do I think about the stability of the solution?

There have been no issues with the stability.

What do I think about the scalability of the solution?

There have been no issues with the scalability.

How are customer service and technical support?

Customer Service:

It's excellent.

Technical Support:

It's excellent.

Which solution did I use previously and why did I switch?

There was no previous solution in place.

How was the initial setup?

The initial setup is partially complex, but reading the install manual ahead of time is recommended to offset the complexity.

What about the implementation team?

We are a consulting firm that assist our customer based in this area.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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