For me specifically the Asset Management & Incident Management modules.
For me specifically the Asset Management & Incident Management modules.
Since 8.1 is compatible with the ADDM discovery tool, we automated discovery and mapping of assets (CIs) and their relationships migration to the CMDB. We also used them for building services for the operational dashboard.
Each of the modules in this version have room of improvement. We also have to perform customizations based on our company environment and business needs but it would be nice if these were available by default.
I've been using this version for March 2015, and I was using v6.3 for seven years.
We definitely encountered some issues with the deployment and integration with other tools we are using, but that is the same with the any new tool.
There have been no issues with the stability.
There have been no issues with the scalability.
7/10
Technical Support:7/10
I have been in this company for eight years, and it was already in place.
The initial setup wasn’t straightforward.
We hired Column consulting to work on the development and implementation of the upgrade.
It’s not an easy product to use for the customers.