Changepoint Reviews

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Real User
Project Administrator - PMI at a energy/utilities company with 51-200 employees
Jun 26 2017

What is most valuable?

Changepoint is the application my firm uses for professional services time keeping, revenue account and projection, non-working time accounting and project management. Why? All employees record their time in this application, Changepoint... more»

How has it helped my organization?

Over the past 3 years, we have enforced accurate and complete data entry at all levels. As a result, we are now able to report on ‘actual’ results through the entire business and project life-cycle and are now analyzing ‘predictive’... more»

What needs improvement?

Accessing some functions is a bit obscure and requires some knowledge of how the product works, but the upgrade from v2012 to 2014 improved that situation and I expect the upcoming upgrade to 2017 to further streamline operations. Did you... more»
Real User
Manager, Business Process Integration at a tech services company with 1,001-5,000 employees
Feb 01 2017

What is most valuable?

The most valuable features are resource allocation and capacity planning.

What needs improvement?

The user interface is quirky and does not always conform to the expected Microsoft UI standards. Several areas of the product use Silverlight technology. This will be replaced in a future version of the product, but that is taking some time. Here is an example of the user interface: To change the value in a drop-down list box, you cannot simply click on the down... more»
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Real User
Project Manager at a tech vendor with 501-1,000 employees
Feb 26 2017

What do you think of Changepoint?

Valuable Features Resource management is a valuable feature of this product. • Improvements to My Organization The only marked improvement was in resource management. Changepoint allowed us to model resource request/assignment workflow in our large PS organization. • Room for Improvement The timesheet app is outdated. Web portal functionality is lagging behind in other features. • Use of Solution I have used this solution for around 16 months, i.e., from November 2014 through March 2016. • Stability Issues I did not encounter any stability issues. • Customer Service and Technical Support The technical support is good, but not great. • Previous Solutions We switched solutions due to the corporate mandate. The previous solution that we were using was...

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What is Changepoint?

Changepoint is an industry leading provider of Professional Services Automation (PSA) and Project Portfolio Management (PPM) solutions.
Changepoint customers
MasterPoint, Experian, Novartis, Mayo Clinic, Precor, Disney, Dole, Airbus, Carrier, Duke University, Kaplan, DeVrey University
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