Cisco UCM Overview

Cisco UCM is the #2 ranked solution in our list of top Mobile Communication Gateways. It is most often compared to Siemens OpenScape: Cisco UCM vs Siemens OpenScape

What is Cisco UCM?
Cisco Unified Communications Manager (CUCM) is the heart of Cisco collaboration services, enabling session and call control for video, voice, messaging, mobility, instant messaging, and presence.

Cisco UCM is also known as UCM.

Cisco UCM Customers
City of McAllen, Hamilton Rentals, Hong Kong Academy (HKA), Odeabank, Randstad Deutschland GmbH, Sony Marketing (Japan) Inc.
Cisco UCM Video

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Senior Professional Services Consultant at a computer software company with 10,001+ employees
Top 5Leaderboard
Great for large environments but could benefit from more automation

What is our primary use case?

We use UCM managers to monitor our hardware, then transfer it to UCSM. We work in a big environment with over 200 staff.

Pros and Cons

  • "All errors and problems are categorized, which is a really nice feature."
  • "Cisco UCM could be more intuitive and have better foresight"

What other advice do I have?

I would recommend Cisco UCM to other companies. Because Cisco UCM is a legacy, on a scale from one to ten, I would give this solution a rating of seven.