Cisco UCM Reviews

Cisco UCM is the #2 ranked solution of our top Mobile Communication Gateways tools. It's rated 3.5 out of 5 stars, and is most commonly compared to Siemens OpenScape - Cisco UCM vs Siemens OpenScape

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Consultant
Senior Professional Services Consultant at a computer software company with 10,001+ employees
Aug 12 2020

What is most valuable?

The best thing about Cisco UCM is that it highlights user errors and reports any problems on the dashboard itself; all errors and problems are categorized, which is a really nice feature. It also categorizes our numbers with respect to the physicality — minor, major, and critical, telling us which ones to prioritize first.

What needs improvement?

Cisco UCM could be more intuitive and have better foresight which could help us based upon the requirement of resources. Also, more automation would be nice.

What other advice do I have?

I would recommend Cisco UCM to other companies. Because Cisco UCM is a legacy, on a scale from one to ten, I would give this solution a rating of seven.

What is Cisco UCM?

Cisco Unified Communications Manager (CUCM) is the heart of Cisco collaboration services, enabling session and call control for video, voice, messaging, mobility, instant messaging, and presence.
Also known as
UCM
Cisco UCM customers
City of McAllen, Hamilton Rentals, Hong Kong Academy (HKA), Odeabank, Randstad Deutschland GmbH, Sony Marketing (Japan) Inc.