ConnectWise Manage Reviews

4.3 out of 5 stars
 (3)
03f87234 94ec 4cee 9c33 ba8c678ce993 avatar
Real User
Systems Administrator at a non-profit with 51-200 employees
Aug 30 2016

What is most valuable?

The service desk and configurations are the most valuable features.

How has it helped my organization?

We are able to use our ticket system to track any remediation of a device stored in our configurations. We entered our entire asset inventory into the configurations, and when we receive a ticket we attach the device from the configurations.... more»

What needs improvement?

When viewing a ticket, I would like to see a filtered list on a sidebar of configurations assigned to the contact that created the ticket. Then I would like the ability to associate one of the devices in that filtered list to the active ticket.
5fb1e10a 6fc2 47d4 8e5d 687060957481 avatar
Real User
CEO at a tech services company with 51-200 employees
Jul 05 2017

What do you think of ConnectWise Manage?

Valuable Features The flexibility in agreement billing has been really good - we have a lot of complex contracts with clients and ConnectWise has catered for almost all the ways we'd like to bill customers. • Improvements to My Organization ConnectWise has changed the way our entire business works. We started with a "light" implementation using about 10% of the functionality, and we have since implemented more and more modules to improve different areas of the business. • Room for Improvement better documentation and access to the back end database would be nice. • Use of Solution 10 years. • Deployment Issues No • Stability Issues No • Scalability Issues Few • Customer Service and Technical Support Customer Service: Reasonable. Technical...

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D5cb1357 8a70 4175 a714 a03f2398e405 avatar
Real User
NOC Manager at a tech services company with 51-200 employees
Jul 20 2017

What do you think of ConnectWise Manage?

Valuable Features We use it for Business/Sales Management; it enables tracking of sales leads and opportunities. • Improvements to My Organization More detailed and complete billing. • Room for Improvement Not a good ticketing system • Use of Solution Three years. • Stability Issues None. • Scalability Issues None. • Customer Service and Technical Support An eight out of 10. • Previous Solutions ConnectWise provided more detailed information for billing and tracking of projects. • Initial Setup Straightforward; we had people that caught on to using the product very easily and they helped others, along with ConnectWise University. • Pricing, Setup Cost and Licensing Pricing is fair. • Other Solutions Considered I was not involved in...

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What is ConnectWise Manage?

Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, more than 110,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise Manage is the hub of the ConnectWise suite of products, a set of solutions for technology solution providers that gives an end-to-end view and total control over their business. ConnectWise Manage also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise Manage has been the premier business management platform for technology companies for more than 15 years.
ConnectWise Manage customers

IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels

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