ConnectWise Manage Reviews

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JeffCarroll
User
System Engineer with 11-50 employees
Nov 25 2018

What do you think of ConnectWise Manage?

What is our primary use case?

Supporting managed clients in all aspects of IT issues and using the dispatch portal for scheduling agendas.

How has it helped my organization?

The cache needs to be improved, and search fields. Outlook connector is good, but there need to be connectors for MailChimp.

What is most valuable?

Contact integration to customers Faster way to update the ticket Searching for tickets when it is needed.

What needs improvement?

The login issues with the cache always needing to be cleared. Furthermore, the configurations tab needs to be condensed and not so long.

For how long have I used the solution?

Three to five years.

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What is ConnectWise Manage?

Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, more than 110,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations.

ConnectWise Manage is the hub of the ConnectWise suite of products, a set of solutions for technology solution providers that gives an end-to-end view and total control over their business.

ConnectWise Manage also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise Manage has been the premier business management platform for technology companies for more than 15 years.

ConnectWise Manage customers

IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels

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