ConnectWise Manage Reviews

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Mitchell Fitzpatrick
Real User
Junior Engineer at a tech services company with 11-50 employees
Mar 22 2020

What is most valuable?

The most valuable feature is the management of projects from start to finish. It starts with sales and goes right to project delivery. The automation and integration with our other systems are a… more»

What needs improvement?

The UX for general users can be improved as the UI is quite clunky and complicated. The ability to collaborate on and communicate about tickets can be improved. It needs to be easier to share tickets… more»

What's my experience with pricing, setup cost, and licensing?

The licensing is cheaper than Salesforce. There are some different add-ons and benefits that are optional and come at an additional cost.

Which solution did I use previously and why did I switch?

Prior to using ConnectWise Manage, we used the Zendesk ticketing system. We switched because it wasn't quite as scalable and there wasn't a single pane of glass for all of the products that we needed.

What other advice do I have?

My advice to anybody who is implementing this solution or another CRM is to migrate slowly and bring across departments one at a time. Definitely map out the entire migration to make sure that… more»

Which other solutions did I evaluate?

We also considered using Salesforce during our switch from Zendesk. The cost was an issue but so was availability in Australia. Salesforce is an American company and there are not a lot of consultants… more»
JeffCarroll
User
System Engineer at PCPlus Networks
Nov 25 2018

What do you think of ConnectWise Manage?

What is our primary use case?

Supporting managed clients in all aspects of IT issues and using the dispatch portal for scheduling agendas.

How has it helped my organization?

The cache needs to be improved, and search fields. Outlook connector is good, but there need to be connectors for MailChimp.

What is most valuable?

Contact integration to customers Faster way to update the ticket Searching for tickets when it is needed.

What needs improvement?

The login issues with the cache always needing to be cleared. Furthermore, the configurations tab needs to be condensed and not so long.

For how long have I used the solution?

Three to five years.

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ConnectWise Manage Questions

What is ConnectWise Manage?

Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, more than 110,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations.

ConnectWise Manage is the hub of the ConnectWise suite of products, a set of solutions for technology solution providers that gives an end-to-end view and total control over their business.

ConnectWise Manage also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise Manage has been the premier business management platform for technology companies for more than 15 years.

ConnectWise Manage customers

IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels

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