ConnectWise Manage Reviews

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Peter Paddon
Real User
CEO at a tech services company with 51-200 employees
Jul 05 2017

What is most valuable?

The flexibility in agreement billing has been really good - we have a lot of complex contracts with clients and ConnectWise has catered for... more»

How has it helped my organization?

ConnectWise has changed the way our entire business works. We started with a "light" implementation using about 10% of the functionality, and we... more»

What needs improvement?

better documentation and access to the back end database would be nice.

Which other solutions did I evaluate??

Yes, we used an in-house developed application. we switched due t the need tfor advanced functionality that ConnectWise had "out of the box"

What other advice do I have??

Basic implementation is easy, however if you want to use the advanced features, be prepared to invest significant ongoing time and effort in... more»
William Mc Avoy
Real User
NOC Manager at a tech services company with 51-200 employees
Jul 20 2017

What do you think of ConnectWise Manage?

Valuable Features: We use it for Business/Sales Management; it enables tracking of sales leads and opportunities. • Improvements to My Organization: More detailed and complete billing. • Room for Improvement: Not a good ticketing system • Use of Solution: Three years. • Stability Issues: None. • Scalability Issues: None. • Customer Service and Technical Support: An eight out of 10. • Previous Solutions: ConnectWise provided more detailed information for billing and tracking of projects. • Initial Setup: Straightforward; we had people that caught on to using the product very easily and they helped others, along with ConnectWise University. • Pricing, Setup Cost and Licensing: Pricing is fair. • Other Solutions Considered: I was not...


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What is ConnectWise Manage?

Made for companies that sell, service, and support technology, ConnectWise Manage is the leading business management platform worldwide. Today, more than 110,000 users rely on ConnectWise Manage to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations.

ConnectWise Manage is the hub of the ConnectWise suite of products, a set of solutions for technology solution providers that gives an end-to-end view and total control over their business.

ConnectWise Manage also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise Manage has been the premier business management platform for technology companies for more than 15 years.

ConnectWise Manage customers

IT Connexx, High Standards Technology Inc, Solvere One, MyIT, ConnectWise, Simpatico Systems, Fred IT Group, ECS, OneStop, K2 Technologies, Clark Integrated Technologies, Jmark, Geek on Wheels

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