Datto Remote Monitoring and Management Overview

What is Datto Remote Monitoring and Management?

Autotask Endpoint Management is everything you need from an RMM solution, and it is all managed On Autotask’s customizable dashboards.

Datto Remote Monitoring and Management is also known as Autotask EM, Autotask Endpoint Management, Datto RMM.

Datto Remote Monitoring and Management Buyer's Guide

Download the Datto Remote Monitoring and Management Buyer's Guide including reviews and more. Updated: November 2020

Datto Remote Monitoring and Management Customers

Wessex Networks, Base2, Valiant Technology, Technology Services Group, TechGuru

Datto Remote Monitoring and Management Video

Datto Remote Monitoring and Management Archived Reviews (More than two years old)

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Dan Gospe
Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking
Real User
Top 20Leaderboard
May 22, 2018
The best features with the best Mac support

What is our primary use case?

We manage dental clients with our MSP model. We use Autotask Endpoint Management to maintain, monitor, and connect to over 1500 devices. AEM will alert us based upon customized alerts that we have set up, as well as some of the built-in alerts which come with it. We are able to have high level alerts text the on-call technician's phone and respond to downed servers very quickly. This service also tells us when servers are running hot and are ready for dust to be blown out.

Pros and Cons

  • "AEM support is great for Macs."
  • "The alerting system helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc."
  • "We would like to see a little more functionality when monitoring network devices, such as switches and routers."
  • "Be prepared to spend a lot of time on conversions if you have a lot of clients."

What other advice do I have?

It is a great piece of software, so if you are on the fence, I would trial it.