The expertise behind Field Effect Covalence is crucial. Its team constantly monitors for cyberattacks and risks, offering an immense advantage in today's landscape saturated with new, competitive cybersecurity companies. Our core partners at Field Effect, with their backgrounds in cybersecurity and collaboration with Canadian intelligence services, provide invaluable insights and protection for our Canadian business clients. As former security professionals, their capabilities and dedication inspire complete trust. Managing cybersecurity vulnerabilities has become effortless with Covalence. Unlike traditional solutions, which simply dump a mountain of alerts and potential threats on us, Covalence takes the burden off our shoulders with its managed detection and response service. Their advanced filtering removes the noise and prioritizes genuine threats, saving us valuable time and effort. This streamlined approach lets us focus solely on addressing critical issues and ensuring the safety of our customers. Every day, we rely on the tagging system. Recently, we had a client who traveled from Africa to Europe and then back to Canada. The system immediately flagged this activity, alerting us to the logins from different locations. Having this awareness is crucial, especially compared to the risk of compromised credentials in vulnerable countries to threats originating from elsewhere in the world. The tagging system consistently proves its value, and we proactively patch vulnerable third-party applications thanks to its insights. Covalence represents a significant advancement towards a unified cybersecurity solution that actively safeguards all our threat services. It continuously provides round-the-clock vulnerability assessment and scanning. However, it's crucial to complement this service with additional measures like password managers, end-user cybersecurity training, and multi-factor authentication. Therefore, I'd say Covalence covers roughly 80 percent of what we need to keep our customers secure, making it an ideal complement to other aspects of our Security-as-a-Service offerings. Implementing Covalence has significantly improved our security team's efficiency. The proactive approach it fosters allows us to identify and counter potential threats before they materialize, unlike the reactive post-incident response we used to employ. The immediate notification of malware or lateral movement has been invaluable, with Covalence successfully intercepting such attempts on several occasions. Consequently, since deploying Covalence for our customers, we haven't experienced a single major cybersecurity incident. While it's true that our service desk team now dedicates more time to proactive maintenance, this translates to long-term time savings. Without Covalence, a significantly higher number of incidents would be inevitable, potentially damaging our reputation and causing days, if not weeks, of disruption while we handle incidents and mitigate threats. In summary, Covalence has saved us resources, personnel, and, most importantly, reputational damage from cyberattacks. Covalence keeps us informed about cybersecurity threats and how to address them. When an alert is triggered, it automatically integrates with our existing ticket system and generates a checklist of mitigation steps and recommendations. We simply follow these instructions to handle the threat. However, if we need further information or assistance at any point during the mitigation process, Covalence's team is readily available. They provide immediate phone support and actively help us overcome any challenges we encounter. Every month, we receive a set of personalized recommendations for each client and their devices. These recommendations cover everything from updating Windows core operating system patches to addressing vulnerabilities in specific third-party applications. By working through these notifications, we keep our clients safe. With 1,800 endpoints and a wide range of applications, such personalized recommendations are critical. Manually tracking vulnerabilities across every piece of software would be impossible. Therefore, having a system like this in place is crucial for saving time and reducing risk. Covalence has been instrumental in transforming our security posture. It propelled us from a conventional network monitoring help desk to a leading, security-first managed service provider in Ottawa. This shift puts us head and shoulders above our competitors and has truly revolutionized our business. With Covalence in our arsenal, we've been able to renew and expand existing three-year contracts with all our clients and win significant new business by offering this cutting-edge security solution.
