Imperva Incapsula Reviews

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OLUWASEGUN ADERIBIGBE
Reseller
Manager - IT Security at a tech services company with 11-50 employees
Mar 14 2020

What is most valuable?

For this part of the world, several things are important. It is important that the clients have the features which they get to use to get against bad traffic, of course as this is the reason for the product. But especially for customers in this region, it is also the opportunity to use the service… more»

What needs improvement?

If I had the opportunity to recommend an enhancement to Imperva it would be to have more POP (Point of Presence) in East and West Africa, and in Central Africa as well. There is only one POP in South Africa. There are other ones are in Europe, America, and Asia and sometimes the latency can be an… more»

What other advice do I have?

I am not an expert in every solution of this type, but I have a pretty good idea of what makes them work as a good solution based on customer needs. I do not do the implementation because I am more in a position of doing pre-sales and consultancy. I would highly recommend Imperva Incapsula… more»

Which other solutions did I evaluate?

I do have experience with Imperva SecureSphere. I am working with various solutions that have various features and how these solutions work for different customers. For one customer, I was trying to do some research to see if they should replace Trustwave WAF with a different solution because the… more»
Joakim Sörqvist
Reseller
Senior Systems Engineer - Channel Manager at Exclusive GRP
Sep 02 2019

What is most valuable?

They're quite easy to install and quite easy to set up. Clients really like that. Especially when you're dealing with the cloud, it's really easy. It also has the ability to integrate with other firewalls. That's really important today. Most end-users are looking for something that can integrate… more»

What needs improvement?

The solution needs to ensure they are compliant and can show the customer in a visual way, like a ticked box, that they are protected. They need to ensure their solution is showcasing if their system is getting attacked so clients know if or when they are under attack. Clients also often complain… more»

What's my experience with pricing, setup cost, and licensing?

The licensing depends on the client. Usually, it's yearly, but we do offer monthly financing. The only thing I hear complaints about is that in some cases clients want to be able to scale down. They don't want to buy everything. That could be, in Sweden anyway, a big problem, because they need to… more»

What other advice do I have?

I'm a distributor for this product. With the ease of implementation, I think is a good product. A lot of the other products need a lot of professional services to make it work. With this solution, it's very, very easy to implement, which is a strong selling point. They also have a good range of… more»
Learn what your peers think about Imperva Incapsula. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,376 professionals have used our research since 2012.
Real User
Solutions Architect at a financial services firm with 201-500 employees
Jul 21 2020

What is most valuable?

The solution's most valuable aspect is that it is easy to configure. The solution keeps itself up to date itself and there's no customization that we need to do. It makes it extremely easy and cut back on the amount of work required, and saves us on man-hours. The initial setup is fairly easy.

What needs improvement?

The log analytics interface within Incapsula isn't really good. For example, if you have to get all logs from there, it's a very cumbersome process. The solution doesn't seem to come with any other additional features. There are other products in the market today that give you an overall network perimeter protection. Incapsula is good for what it is, but it can expand its horizon a lot if it… more»

What other advice do I have?

We're simply a customer. We don't have a business relationship with the company at this time. We use the product ourselves. We aren't resellers or integrators. I'd advise other companies, based on the scale of the organization and complexity, that if one has to choose a product, a company cannot choose a product from someone else's say so. It would depend on how complex their network design is. If… more»
AjayJawla
Reseller
Technical Sales Director at Revere Technologies
Sep 02 2019

What is most valuable?

The most valuable features for our organization are auditing capabilities and compliances. The product meets the needs of our business model and we can see the health of the architecture at a glance. There are some instances where a client needs to meet with compliances in their industry, and this… more»

How has it helped my organization?

The product improves our organization by defending infrastructures from malicious behaviors. It also allows us to provide a reliable product to our clients who need a similar solution.

What needs improvement?

One thing that they really could improve on is the depth of the analytics. The company needs to think more about the risk and analytic side of the application to supply the user with more information to evaluate and use in resolving issues. It is good to be able to depend on the product to provide a… more»

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate the Incapsula platform as somewhere between an eight to nine. The obvious fault is the lack of better reporting. However, it is a good, functional product and we recommend it to clients who will not have to do very… more»
Directhost465
Reseller
Director Of Hosting Services at a tech services company with 51-200 employees
Sep 24 2019

What is most valuable?

I found that it is very easy to set everything up. I like the user-friendly interface.

What needs improvement?

I think the pricing needs some tweaks.

What other advice do I have?

Because we are resellers, we prefer that our customers use it. But even if I wasn't a reseller, I would still recommend it. I love the solution's capabilities and the ease of the installation. In the future, I would like to see better pricing. E.x. the additional bandwidth packages are higher than… more»

Which other solutions did I evaluate?

We compared this with other solutions like Akamai, but it couldn't deliver the same as Imperva Incapsula. We don't use specific application tweaks. We only use basic mechanisms of cashing and six years ago, when we were looking for a solution, there was no solution like this one out there. Incapsula… more»
Dian Sabev
Real User
Security Expert at a tech services company with 1-10 employees
Mar 07 2020

What is most valuable?

The most important aspect of the solution is the DDoS feature. The solution has a very good interface. Last year, the solution added a lot of additional improvements and functionalities, and for now, the features they have offered us have been great. They recently added some account takeover… more»

What needs improvement?

The rules surrounding the making of web applications could be improved.

Which solution did I use previously and why did I switch?

We didn't previously work with a different solution. We've partnered with Imperva so we're dealing only with them.

What other advice do I have?

We're resellers of the solution. Typically the solution is deployed with the help of DNS. It's a good product. It's one of the best on the market. If a company can afford the solution, they should try it out. I'd rate the solution eight out of ten.
Srinfosecr67
Real User
Sr Associate Information Security at a tech services company with 51-200 employees
Aug 30 2019

What is most valuable?

The solution has good DDoS protection, and some good common features, such as no attack surfaces, parameter sanitization, and attack analytics.

What needs improvement?

The dashboard of the solution is complex. It is complex in the sense that there are too many options. There are two types of Incapsula dashboards. One is the on-prem version and one is cloud-based. Cloud-based is okay. The on-prem one needs some work. The solution needs to improve Integration with third parties for their on-prem deployment models. The integration is not that good yet.

What other advice do I have?

We are Imperva partners, so we work with clients that use different deployment models, including on-premises and cloud. I'd recommend to those considering implementation to look at your organization's requirements and then compare your options. I would rate the solution 7.5 or eight out of ten.
Real User
Information Security Manager at a transportation company with 1,001-5,000 employees
Apr 15 2020

What do you think of Imperva Incapsula?

What is most valuable?

The most valuable features for us are the DDoS and Bot.

What needs improvement?

I would like to have support for SSL management and secure DNS.

For how long have I used the solution?

We have been using Imperva for more than a year.

What do I think about the stability of the solution?

We have had no problems with stability.

What do I think about the scalability of the solution?

Imperva is a scalable solution. We have about 20 users but it's protecting our main website.

How are customer service and technical support?

I would say that technical support is average.

Which solution did I use previously and why did I switch?

We did not use another similar solution prior to Imperva.

How was the initial setup?

The initial setup was simple. It…

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Learn what your peers think about Imperva Incapsula. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,376 professionals have used our research since 2012.

Imperva Incapsula Questions

What is Imperva Incapsula?

Imperva Incapsula is a cloud-based application delivery service that protects websites and safeguards web applications and their data from attacks, and improves their performance by enhancing user experience. Incapsula includes a security platform with a web application firewall, DDoS mitigation, content delivery network, and global load balancer to maximize performance.

Also known as
Incapsula
Imperva Incapsula customers

Hitachi, BNZ, Bitstamp, Moz, InnoGames, BTCChina, Wix, LivePerson, Zillow and more.

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