Imperva Incapsula Reviews

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Sanaz Afshar
Real User
System Administrator at a tech services company with 51-200 employees
Mar 08 2018

What is most valuable?

* I like to see the security. On the site security, I can see which countries have incidents, whether it was a robot attack, a real human user, or non-human user. For this feature, I like it because I can see information quickly without going into long logs and details. It is very comprehensive… more»

How has it helped my organization?

When I joined the company, one of our websites was hacked by malware (somebody put it on our website). The website went down for a long time. It took two weeks to clear the server and move everything: all the content, clean it, bring it up, and start again. By using this application, the firewall is… more»

What needs improvement?

I am not sure if this application has a policy where you can create your custom policy and run it as our firewall. We should have some ability to also create some custom policy, then run it as a firewall. Maybe it is not relevant, but I think this would be a good option. Some things previously… more»

If you previously used a different solution, which one did you use and why did you switch?

I was not involved with any solution in the company prior to Incapsula. When I came to this company, we were using this solution.
Joakim Sörqvist
Reseller
Senior Systems Engineer - Channel Manager at Exclusive GRP
Sep 02 2019

What is most valuable?

They're quite easy to install and quite easy to set up. Clients really like that. Especially when you're dealing with the cloud, it's really easy. It also has the ability to integrate with other firewalls. That's really important today. Most end-users are looking for something that can integrate… more»

What needs improvement?

The solution needs to ensure they are compliant and can show the customer in a visual way, like a ticked box, that they are protected. They need to ensure their solution is showcasing if their system is getting attacked so clients know if or when they are under attack. Clients also often complain… more»

What's my experience with pricing, setup cost, and licensing?

The licensing depends on the client. Usually, it's yearly, but we do offer monthly financing. The only thing I hear complaints about is that in some cases clients want to be able to scale down. They don't want to buy everything. That could be, in Sweden anyway, a big problem, because they need to… more»

What other advice do I have?

I'm a distributor for this product. With the ease of implementation, I think is a good product. A lot of the other products need a lot of professional services to make it work. With this solution, it's very, very easy to implement, which is a strong selling point. They also have a good range of… more»
Find out what your peers are saying about Imperva, Cloudflare, Sucuri Security and others in DDoS. Updated: September 2019.
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AjayJawla
Reseller
Technical Sales Director at Revere Technologies
Sep 02 2019

What is most valuable?

The most valuable features for our organization are auditing capabilities and compliances. The product meets the needs of our business model and we can see the health of the architecture at a glance. There are some instances where a client needs to meet with compliances in their industry, and this… more»

How has it helped my organization?

The product improves our organization by defending infrastructures from malicious behaviors. It also allows us to provide a reliable product to our clients who need a similar solution.

What needs improvement?

One thing that they really could improve on is the depth of the analytics. The company needs to think more about the risk and analytic side of the application to supply the user with more information to evaluate and use in resolving issues. It is good to be able to depend on the product to provide a… more»

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate the Incapsula platform as somewhere between an eight to nine. The obvious fault is the lack of better reporting. However, it is a good, functional product and we recommend it to clients who will not have to do very… more»
Directhost465
Reseller
Director Of Hosting Services at a tech services company with 51-200 employees
Sep 24 2019

What is most valuable?

I found that it is very easy to set everything up. I like the user-friendly interface.

What needs improvement?

I think the pricing needs some tweaks.

What other advice do I have?

Because we are resellers, we prefer that our customers use it. But even if I wasn't a reseller, I would still recommend it. I love the solution's capabilities and the ease of the installation. In the future, I would like to see better pricing. E.x. the additional bandwidth packages are higher than… more»

Which other solutions did I evaluate?

We compared this with other solutions like Akamai, but it couldn't deliver the same as Imperva Incapsula. We don't use specific application tweaks. We only use basic mechanisms of cashing and six years ago, when we were looking for a solution, there was no solution like this one out there. Incapsula… more»
Carlos Ortiz de Zevallos Torrents
Consultant
Security Consultant at a security firm with 501-1,000 employees
Feb 26 2018

What is most valuable?

The ability to trace each connection, and to have logs to be able to differentiate between a positive and a false-positive intruder action. It is handy to retrieve and… more»

How has it helped my organization?

It helped us to define wherever there was illicit traffic between our webs, and improved the control we achieved.

What needs improvement?

At that moment, I miss being able to integrate the dashboard with other BI tools we are using. We have to export and import data to be able to present it, and doing so is… more»

What's my experience with pricing, setup cost, and licensing?

It's worth it. It's a fine solution for medium/big companies worried about attacks that happen in the wild.

If you previously used a different solution, which one did you use and why did you switch?

We had used many local, and some cloud-based solutions (like Azure, Advanced Nagios, Centreon). We switched for the scalability of the solution, the reporting features it… more»

What other advice do I have?

My best advice could be, if you don't have the staff to carry out security in a proper way, have a tool do it, but use a specialized tool like this one, and don't… more»

Which other solutions did I evaluate?

Centreon and Azure.
MStylianou
Real User
Head Of Information Security at IronFX Global Limited
Feb 05 2018

What is most valuable?

IncapRules is one of the most valuable features, as you can create your own security and access control rules on top of your security policy. Using IncapRules we were able… more»

How has it helped my organization?

There is no need to have an in-house WAF to manage and maintain. We are now able to bring a new website live within minutes, without false positive alerts. It has Improved… more»

What needs improvement?

It would be better if we were able to manage and apply changes to multiple websites/web applications, and search WAF logs for multiple websites, via the Incapsula… more»

What's my experience with pricing, setup cost, and licensing?

For enterprise contracts you will be in touch with a dedicated account manager who will guide you regarding licensing.

If you previously used a different solution, which one did you use and why did you switch?

We were using Akamai and we switched to Incapsula mainly due to the WAF effectiveness and total cost.

What other advice do I have?

Go for it and request a free trial.

Which other solutions did I evaluate?

We evaluated Akamai. Akamai had a bigger CDN network and probably better performance worldwide (especially on the Chinese mainland) but their WAF is very pure and not… more»
Sylvio Neto
Real User
Information Security Analyst at a tech vendor with 10,001+ employees
Jul 11 2018

What is most valuable?

Anti-DDoS protection, as well as other protections like SQL injection, Cross-Site Scripting, and antiscanner. These types of protection are valuable to the business due to the daily attacks on our… more»

How has it helped my organization?

In the old days, we experienced many problems with denial of service attacks, and identifying them was very difficult because we did not have a WAF solution. After the deployment, the solution gave us… more»

What needs improvement?

Imperva now offers add-ons to add functionality, but I would like to see these included in the product, even if it would cost more.

If you previously used a different solution, which one did you use and why did you switch?

No, this is the first solution I have used.

What other advice do I have?

Only configure it by enabling all protections. This is very important for preventing attacks.

Which other solutions did I evaluate?

I did not participate in the process of choosing the solution.
Srinfosecr67
Real User
Sr Associate Information Security at a tech services company with 51-200 employees
Aug 30 2019

What is most valuable?

The solution has good DDoS protection, and some good common features, such as no attack surfaces, parameter sanitization, and attack analytics.

What needs improvement?

The dashboard of the solution is complex. It is complex in the sense that there are too many options. There are two types of Incapsula dashboards. One is the on-prem version and one is cloud-based. Cloud-based is okay. The on-prem one needs some work. The solution needs to improve Integration with third parties for their on-prem deployment models. The integration is not that good yet.

What other advice do I have?

We are Imperva partners, so we work with clients that use different deployment models, including on-premises and cloud. I'd recommend to those considering implementation to look at your organization's requirements and then compare your options. I would rate the solution 7.5 or eight out of ten.
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Find out what your peers are saying about Imperva, Cloudflare, Sucuri Security and others in DDoS. Updated: September 2019.
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Imperva Incapsula Questions

What is Imperva Incapsula?

Imperva Incapsula is a cloud-based application delivery service that protects websites and safeguards web applications and their data from attacks, and improves their performance by enhancing user experience. Incapsula includes a security platform with a web application firewall, DDoS mitigation, content delivery network, and global load balancer to maximize performance.

Also known as
Incapsula
Imperva Incapsula customers

Hitachi, BNZ, Bitstamp, Moz, InnoGames, BTCChina, Wix, LivePerson, Zillow and more.

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