ITRS Capacity Planner Overview

What is ITRS Capacity Planner?

Sumerian provides predictive capacity analytics software and was recognised in 2016 by Gartner as a leader in the capacity planning software space. ITRS has partnered with Sumerian because the software complements ITRS’ existing product suite. It recognised that the ability to perform capacity planning across complex IT estates was a growing requirement amongst its client base. Users want to avoid downtime, spot consistently under-used resources to reduce costs and support complex change management projects. Sumerian’s ability to provide predictive capacity analytics will allow clients to be able to do exactly this.

ITRS Capacity Planner is also known as Sumerian.

ITRS Capacity Planner Video

ITRS Capacity Planner Reviews

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Michael Roberts
Service Operations Manager at CDL Limited
Real User
Top 5Leaderboard
Jul 27, 2020
Using the machine-learning alerts has helped us catch errors before they become service-affecting

What is our primary use case?

The primary use case is to assist me in my role as capacity manager. It assists in capacity planning across our company. We use it to ensure that we've got enough capacity to meet future demand from the business perspective: new customers come on board and existing customers are growing. But it's also to make sure we're getting the best out of the IT resources that we have. We need to make sure that the estate is right-sized and that we're not wasting money or efficiency by having an incorrectly sized estate.

Pros and Cons

  • "The Forward Thinking scenario modeling is the most valuable feature. Using the tool, we've been able to model new demands on our systems and identify where bottlenecks will occur. We've been able to proactively address those issues and fix them before they become service-affecting."
  • "There is room for improvement on the reporting side of the product. The reports are perfectly serviceable and they give us the information that we need, but they can be a bit old-fashioned to look at. ITRS has acknowledged this — we've got a good relationship with them — and they're looking to make improvements and move more to real-time dashboards."

What other advice do I have?

The biggest lesson I've learned using the solution is to trust this tool, sometimes more than the vendor's own tools. For example, VMware makes recommendations about how many VMs you can fit on a cluster. This tool has been more aggressive in its recommendations. ITRS Capacity Planner says we can fit more VMs on a host if we make our existing VMs a bit smaller than VMware recommends. But when you think about it, VMware is trying to sell licenses for VMware, so it's going to err on the side of caution compared to an impartial tool like ITRS. Upon reflection, this tool has taught me to not…