ITRS Capacity Planner Reviews

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Michael Roberts
Real User
Capacity Manager at CDL Limited
Feb 27 2020

What is most valuable?

The Forward Thinking scenario modeling is the most valuable feature. Using the tool, we've been able to model new demands on our systems and identify where bottlenecks… more»

How has it helped my organization?

A good example of how this solution has improved the way our company functions is Christmas. Christmas is our busiest trading period, as we see an increase in traffic… more»

What needs improvement?

There is room for improvement on the reporting side of the product. The reports are perfectly serviceable and they give us the information that we need, but they can be a… more»

What's my experience with pricing, setup cost, and licensing?

In addition to the standard licensing fees, we've got managed services for some elements of our business applications. When we come to onboard some of the new business… more»

Which solution did I use previously and why did I switch?

For us, ServiceNow is our primary ITSM tool, so every system that we buy has to be able to communicate with it. That was a key requirement. And at the time, Capacity… more»

What other advice do I have?

The biggest lesson I've learned using the solution is to trust this tool, sometimes more than the vendor's own tools. For example, VMware makes recommendations about how… more»

Which other solutions did I evaluate?

Once I started in my role here we did look at all the tools that were on the market. There's one called Athene by Syncsort and BMC has a product as well. At the time… more»


User Assessments By Topic About ITRS Capacity Planner

ITRS Capacity Planner Questions

What is ITRS Capacity Planner?

Sumerian provides predictive capacity analytics software and was recognised in 2016 by Gartner as a leader in the capacity planning software space. ITRS has partnered with Sumerian because the software complements ITRS’ existing product suite. It recognised that the ability to perform capacity planning across complex IT estates was a growing requirement amongst its client base. Users want to avoid downtime, spot consistently under-used resources to reduce costs and support complex change management projects. Sumerian’s ability to provide predictive capacity analytics will allow clients to be able to do exactly this.

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