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AA
Owner at TRS
Real User
Top 5
Feature-rich, complete, stable, and easy to administer

Pros and Cons

  • "It is a complete solution. It has more features as compared to other tools, especially the open-source one that we use. It is also easy to administer."
  • "Based on the feedback from my admin, it is sometimes difficult to find some of the features. It is not a big deal, but its configuration interface can be improved to make it easy to find things."

What is our primary use case?

We use this solution because it comes with some of the products that we are using. It is a part of the package. Our usage is quite basic, and we have not finished exploring and deploying the whole solution.

What is most valuable?

It is a complete solution. It has more features as compared to other tools, especially the open-source one that we use. It is also easy to administer.

What needs improvement?

Based on the feedback from my admin, it is sometimes difficult to find some of the features. It is not a big deal, but its configuration interface can be improved to make it easy to find things.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We have not deployed it on a very large scale. For now, we have ten users, and it is mostly used for our internal things, but from next week, we're opening it for the community. We'll have a broader experience of the product.

How are customer service and technical support?

We haven't used their technical support so far.

How was the initial setup?

I have not heard of any complaints about the installation. It takes almost half a day to install. It took some time to configure it for different tools that we use, but the installation was straightforward. There is enough documentation for its installation.

What about the implementation team?

We did it on our own. I only have one admin guy for its deployment. 

What's my experience with pricing, setup cost, and licensing?

We are a regional research and education institute. We're using the free license provided for educational institutes.

What other advice do I have?

I would recommend this solution. I would rate Jira an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RH
Service Delivery Manager at a tech services company with 51-200 employees
Real User
Top 20
Great workflow sensibility and very stable but needs updating

Pros and Cons

  • "The solution is extremely stable."
  • "A lot of the user interface could be updated."

What is most valuable?

The solution's most valuable aspect is its workflow sensibility.

What needs improvement?

The user and group management could be improved in a big way. There really are a lot of administrative areas that require a lot of screens which could be improved in many ways.

A lot of the user interface could be updated.

Technical support is lackluster. It could be improved.

They need to address a lot of the requests that people have had over the last 10 years. Instead, they rely on third-party tools to provide these features. They don't seem to understand what it is their clients really need and instead just assume a plug-in can be made for whatever the purpose is.

For how long have I used the solution?

I've been using Jira for ten years. It's been a decade now since I first started working on the system.

What do I think about the stability of the solution?

The solution is extremely stable. There aren't bugs and glitches. It doesn't crash or freeze. It's quite reliable.

What do I think about the scalability of the solution?

The solution is absolutely scalable. If an organization needs to scale up, they can do so easily.

How are customer service and technical support?

Technical support is pretty bad. They rely on partner companies for support and don't really have any of their own internal teams that can help.

How was the initial setup?

The initial setup is not straightforward. It's quite complex. However, you do tend to get used to the process after a while.

What's my experience with pricing, setup cost, and licensing?

The solution is quite expensive. I'm not sure of the exact pricing, however, I know it's not cheap.

What other advice do I have?

We're an Atlassian partner.

I'm actually using various versions of the solution. I stick with versions seven and eight, mostly.

I'd rate the solution seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Sehrish Parvaiz
Principal Project Manager at Systems Limited
Real User
Top 20
Beneficial jQuery function, easy design creation, and scalable

Pros and Cons

  • "One of the most valuable features is querying because the jQuery function is very good. Additionally, we can create good designs very easily."
  • "Jira should allow you to create and develop pipelines easily. In India, we have to purchase them separately or integrate other data tools. All these tools should be in Jira."

What is our primary use case?

We are using primarily using Jira for the project and issue tracking mostly.

What is most valuable?

One of the most valuable features is querying because the jQuery function is very good. Additionally, we can create good designs very easily.

What needs improvement?

There are too many restrictions in Jira. In DevOps, you can access the dashboards easily, but in Jira, you should have more administration rights. In our organization, there are some restrictions on creating dashboards and other features. Everything should be accessible with all access rights for everyone.

Jira should allow you to create and develop pipelines easily. In India, we have to purchase them separately or integrate other data tools. All these tools should be in Jira.

For how long have I used the solution?

I have used Jira for approximately 12 years.

What do I think about the stability of the solution?

Jira is stable.

What do I think about the scalability of the solution?

In my experience Jira is scalable.

How are customer service and support?

The technical support has been satisfactory but could be better.

Which solution did I use previously and why did I switch?

I have used DevOps and the main difference between DevOps and Jira is the test cases. You can have test cases in DevOps, but not in Jira. This is what I have observed in my recent comparison. Jira has jQuery and it is far better than what they have in DevOps. There are some filtration and grouping settings in DevOps which I do not like.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

Jira is expensive and a lot of people are choosing DevOps because they are cheaper, open-source, easy to use, and have basic licenses. Jira should decrease its price to be more competitive.

What other advice do I have?

I rate Jira an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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GkTan
Managing Director at Nevigate Communications (S) Pte Ltd
Real User
Top 20
Has good informatics, it captures what we need

Pros and Cons

  • "The informatics is the most valuable feature. It captures what we need."
  • "The GUI should have much better features like more graphical illustrations. There are some cases or benchmarks that we are trying to capture into a dashboard GUI's graphical summary, but unfortunately JIRA is not able to do that."

What is our primary use case?

Our primary use case is for our own network operations, and integrating via API with our customers network operations teams.

How has it helped my organization?

It created excellent data points and summary with up-to-minute information.

What is most valuable?

The informatics is the most valuable feature. It captures what we need.

The user interface could be better, but the stability is definitely there and the accuracy is good.

What needs improvement?

The GUI should have much better features like more graphical illustrations. There are some cases or benchmark data that we are trying to capture and customised into a graphical pie chart summary dashboard, but unfortunately JIRA is not able to do that.

For how long have I used the solution?

We implemented JIRA six months ago.

What do I think about the stability of the solution?

The stability is good. We have around ten users as a start. 

What do I think about the scalability of the solution?

Impressive

How are customer service and technical support?

We have contacted technical support. Their response was prompt. 

How was the initial setup?

The initial setup is not that difficult, but it's not that simple either. That is why it took us  about three to six months to get it up and finalized.

What about the implementation team?

Via our in-house.

What's my experience with pricing, setup cost, and licensing?

Right now the price is fair but once they move to the cloud, that model may not be attractive anymore.

What other advice do I have?

It is an excellent tool to summarize and get our stacks of data into a platform for operational overview and interface tracking. It is very useful for us. 

I would rate JIRA a nine out of ten. Not a ten because of the GUI pie chart. The beauty of the dashboard is not perfect, so I subtracted some points.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Kalimuthuraja Sureshkumar
Automation Architect at Micro Focus
Real User
Useful dashboards, effective reports, and updates quickly

Pros and Cons

  • "The dashboard and reports tracking and the setup updates quickly, I am very impressed with those features. Additionally, it is user-friendly."
  • "The integration of Jira could improve. The solution should be able to integrate easily with other solutions, such as ERPs. There are times the solution can be slow and we have to reset it over and over again."

What is our primary use case?

We are using Jira for requirement and defect management. Not for DevOps purposes, only application development.

What is most valuable?

The dashboard and reports tracking and the setup updates quickly, I am very impressed with those features. Additionally, it is user-friendly.

What needs improvement?

The integration of Jira could improve. The solution should be able to integrate easily with other solutions, such as ERPs. There are times the solution can be slow and we have to reset it over and over again.

In an upcoming release, they should improve the user management features. For example, when I want to monitor a project as a CEO I do not want all the details but enough that I can understand. Additionally, these features should be accessible to me by mobile.

For how long have I used the solution?

I have been using Jira for approximately two years.

What do I think about the stability of the solution?

Jira is a reliable solution for that medium-sized organizations. It's not for enterprise-level organizations, they have a long way to go.

What do I think about the scalability of the solution?

The scalability has to be improved more because Jira currently is similar to a standalone solution with very limited integration. The integration with other products has to be more.

We have approximately 50,000 people using the solution.

How are customer service and support?

We use our own IT department for the technical support of Jira.

How was the initial setup?

The initial setup was complex.

What's my experience with pricing, setup cost, and licensing?

We used to be on a perpetual license provided by our clients.

What other advice do I have?

I would recommend this solution to others. Any new startup company can start with Jira immediately because it is now offered in the cloud.

I rate Jira a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ITCS user
Senior DevOps/Build Engineer at a tech services company with 10,001+ employees
MSP
Top 5
Easy to learn, good interface, and responsive technical support

Pros and Cons

  • "Jira has a useful user interface and overall is easy to understand and learn."
  • "Performance is something that can always be improved upon in a feature release. Additionally, it would be a benefit to add Markdown in Jira because sometimes it might be better to describe everything in Markdown because it is a common language structure."

What is our primary use case?

We use Jira to create releases, tasks, sprints, and collaborate within teams. The solution can be deployed on both the cloud or on-premise.

What is most valuable?

Jira has a useful user interface and overall is easy to understand and learn.

What needs improvement?

Performance is something that can always be improved upon in a feature release. Additionally, it would be a benefit to add Markdown in Jira because sometimes it might be better to describe everything in Markdown because it is a common language structure.

For how long have I used the solution?

I have been using Jira for approximately eight years.

What do I think about the stability of the solution?

Jira's stability could improve. We have experienced times when we were out of memory which is possible due to a memory leak. It is hard to pinpoint the cause, it could be the operating system.

How are customer service and support?

I have had to contact the support when I had some questions about the upgrading process and they answered in a timely manner.

Which solution did I use previously and why did I switch?

I have previously used a comparable solution to Jira and the largest benefit was it was free.

How was the initial setup?

The setup is not difficult. I have done it a few times in Kubernetes and did upgrades, the experience was straightforward.

What's my experience with pricing, setup cost, and licensing?

There are other solutions that are free making this solution seem expensive in comparison.

What other advice do I have?

I have found the cloud deployment better than the on-premise. However, for those wanting to implement this solution, I would advise them to compare the pros and cons of each before making their selection.

I rate Jira a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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JZ
Director of operations at a computer software company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Stable ecosystem with a plethora of use cases

What is our primary use case?

There are so many use cases for Jira. If it's got something to do with IT, it will be covered by Jira. They have a very extensive marketplace and you can find nearly every solution there, including version controlling, source control for the code, automation, test automation, security scanning, configuration, and development management. 

What is most valuable?

What I find valuable about Jira is that it's an ecosystem. Sometimes, it does not provide the best-in-class solutions, but it's so well integrated. You will not have many problems with integration.

What needs improvement?

The transfer of the functionality between testing or pre-production and the production environment could be improved. It would be helpful to have more automation in this area.…

What is our primary use case?

There are so many use cases for Jira. If it's got something to do with IT, it will be covered by Jira. They have a very extensive marketplace and you can find nearly every solution there, including version controlling, source control for the code, automation, test automation, security scanning, configuration, and development management. 

What is most valuable?

What I find valuable about Jira is that it's an ecosystem. Sometimes, it does not provide the best-in-class solutions, but it's so well integrated. You will not have many problems with integration.

What needs improvement?

The transfer of the functionality between testing or pre-production and the production environment could be improved. It would be helpful to have more automation in this area.

For how long have I used the solution?

I have been using this product for three years. 

What do I think about the stability of the solution?

In general, the core of the product is very stable.

What do I think about the scalability of the solution?

Approximately 150 users use this product at our company. One comment I would have regarding scalability is that I noticed Jira is not yet ready for the Docker platform. I think they are working on this and it will improve the scalability of the product. 

How are customer service and technical support?

Overall, their support is okay. Many topics are covered in their documentation or on Atlassian. We receive support from a local partner.

Which solution did I use previously and why did I switch?

We previously used SISA. 

How was the initial setup?

The initial installation was straightforward for us. What could be improved is the migration between the testing and production environments. This could be automated somehow as the manual transfer of certain workflows and functionalities is very time consuming right now.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PH
Deputy Director - Network/Systems and Support - IT department (USJ) at a university with 1,001-5,000 employees
Real User
Simple to adapt the solution and change the workflow

Pros and Cons

  • "It's very simple to change the workflow and adapt it. Jira is very user friendly for the agent and the user."

    What is our primary use case?

    We use Jira as a help desk, an IDSM. We use it on a daily basis. Every ticket gets opened on it.

    What is most valuable?

    It's very simple to change the workflow and adapt it. Jira is very user friendly for the agent and the user.

    What needs improvement?

    It's a very customizable solution, but as a customer, we're always looking for additional customization. There could be better customization in future releases. If we changed from Atlassian to another product, we would look for a customizable solution.

    For how long have I used the solution?

    I have been using this solution for many years.

    What do I think about the stability of the solution?

    The stability of Jira is good. We haven't had any issues with stability or performance.

    What do I think about the scalability of the solution?

    It's a license-based software, so if you pay more for the license, the solution becomes more scalable.

    How are customer service and support?

    Customer support is usually good. I have had no issues with them. 

    How was the initial setup?

    Setup was straightforward. There is no dedicated team for maintenance. Our IT department handles that. It's a simple solution.

    What's my experience with pricing, setup cost, and licensing?

    There are no additional costs to the standard licensing.

    What other advice do I have?

    I would rate this solution 10 out of 10. I recommend Jira. For the time being, everything is good. Their support is good. The platform is good. There are no issues with them on any level. We mainly picked Jira because of its stability, integration, and price. If a solution is well integrated in our environment, and it's not costly, why not configure it?

    The biggest thing I have taken away from working with Jira is that it's very simple.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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