LogMeIn Rescue Initial Setup

Art Ochoa
Director of IT at a retailer with 11-50 employees
The setup to get up and going was easy. The challenge was making the LogMeIn portal match, a little better, the business I would be with. So something like, maybe, changing the colors. I haven't even looked recently because I just don't do it anymore. You would get in there and you have every tool available to you under the sun to get it to work, but you almost had to be a little bit more on the developer side to be able to select the right color code for the background. You couldn't select a photo for your logo and it would size it to what you needed. So if you put in the logo, it had to be 680 by 240 pixels, and no larger than this or that. That was kind of annoying. In this day and age, you should be able to allow me to pick, "Okay I want that one," and it should auto-size the thing. I should be able to click and drag. It should only take me 10 - 15 minutes to make a simple little splash page, wipe my hands of it, and move on with my life. So that would be a nice feature to make it better or easier. I appreciate that they're giving me all the tools under the sun, but not everybody has a web developer in their IT staff that can sit there, or a graphic designer accessible, to make all those files just right, until it looks perfect. I've seen it done, but I don't have the time or the bandwidth or the patience to do that. So it would be nice to add some click and drag features to make the look and feel of the LogMeIn experience match the company color schema or motto or back screen or logos better, or whatever the customer wants to make it look like. View full review »
Robert Gabriel
President/CEO at a healthcare company with 11-50 employees
The set up was very straightforward. We didn’t even have to call tech support to create it. You can create groups and you put technicians in the group and the technicians can have access to different resources, depending on the group. That’s really mostly for the computers that I have access to 24/7. You might not want to give all your technicians total control access to those resources. So you can have different groups. View full review »
RubenM
IT Manager at a retailer with 51-200 employees
Very simple. Go to a website, put in the meeting ID and just install the app that comes up. Straightforward, no issues. The software is pretty self-explanatory. View full review »
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: November 2019.
383,162 professionals have used our research since 2012.
Tsm4a73
TSM at a manufacturing company with 5,001-10,000 employees
You have to make a choice on how you want to use it. For us, the first setup, we did not agree with it, because we did not understand all the capabilities. Then, once we adapted it to our IT department, it was pretty easy. You just add the email addresses, and they will take their licenses and passwords, and you choose who is going to be the administrator and all that. It is very easy. View full review »
DataCent1066
Data Center Technician
The initial setup of Rescue was mostly easy. I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal, but other than that it is fine. View full review »
Paul Hayden
Technical Architect
LogMeIn setup is pretty simple. View full review »
NetAdmin33bb
Net Admin at a translation and localization position with 51-200 employees
The initial setup is easy. If you want the desktop program, you just download and install it. There are no problems. View full review »
Associatb7cc
Associate Director of IT Assets & Procurement
Straightforward and easy. View full review »
WebServi8c5c
Web Services Administrator at a healthcare company with 501-1,000 employees
The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away. View full review »
SeniorTe14b0
Senior Technology Director
It was pretty straightforward, if I remember correctly. The person I worked with walked us through everything and helped out from their end as necessary. View full review »
ITInfrasb516
IT Infrastructure Lead at a energy/utilities company with 51-200 employees
Very straightforward. Very easy to do for sure. View full review »
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: November 2019.
383,162 professionals have used our research since 2012.
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