I rate the solution an eight out of ten for the ease of its initial setup.

It's a SaaS solution, so it's plug-and-play. Users can set it up straight away. It's fully cloud-based, and we don't have an on-premises deployment.

The initial setup was straightforward. We're pretty skilled at such things, we just downloaded the demo copy and did a test drive of it. Within a couple of weeks, we decided to buy it.

We are an advanced group on this topic. When we have trained our other staff, it's taken a while for our less technical staff, but we had a crew of our higher-end people involved in this. We had a sales presentation after we did the app, as our trial was expiring and the guy they had to do the sales presentation was so great. It really solidified exactly how easy it is to use. They have a video library page of all the training videos and they also send out interactive user group meetings and live presentations, where they'll present the product on a certain topic. 

Between the initial presentation which was pretty in-depth and their online learning capabilities, their online learning videos, and live meetings, that's really been all we've needed. I don't have everybody using this product yet. It's still more of our level two, level three techs. We've kind of kept out the level ones. But when I brought in that temp guy, he was like a level one tech, and he took to it in just a matter of minutes. I don't think that the training on this is much more than a 10 to 15-minute orientation.

There are five users who use it in our organization. 

The only part that requires maintenance or administration is just making sure the passwords are secure. I don't necessarily consider that part of Rescue. That's really the only overhead in maintenance. When there's a new patch to the product and you go in, it just upgrades you. So it's really a zero maintenance type situation for us because it's a SaaS model where we've done it on the Cloud, we just log in, and if there's an update, it runs it.

Over the two week trial period, it took half an hour of set up time, the rest of it was just downloading the program and installing it.

I was involved in the setup. It was very easy and straightforward.

The deployment took an hour. When I deployed it, we set up an admin group and different levels of technicians, then different security levels for each group. After that, we showed people how to use it and got it up and running in a few hours.

You pay for subscription, you log in, and I actually had the agent running on my PC, so I could connect just double-click on LogMeIn. There were no setup issues.

It is fairly intuitive and I have used other products that are not quite as intuitive. The functionally works the way you expect it to, and everything is where it should expect to be. 

The set up was very straightforward. We didn’t even have to call tech support to create it.

You can create groups and you put technicians in the group and the technicians can have access to different resources, depending on the group. That’s really mostly for the computers that I have access to 24/7. You might not want to give all your technicians total control access to those resources. So you can have different groups.

Back then (10-plus years ago) the setup was in between straightforward and complex. I wouldn't say it was the easiest, as far as the deployments go. And their interface really hasn't changed much. It's a little older-looking. What our clients see is fine, but the backend interface hasn't been updated in awhile.

There weren't any issues with the initial deployment. It went fairly quickly. But since then, in the last five years or so, there really haven't been any major improvements to it.

When we deployed it, training didn't really take that long. We figured out most of it and were able to build in automations to make it a seamless integration, so that our clients could call on the phone or click the link on our client installed in their software on-prem, and they would bring us online. There are little challenges you run into with internet connectivity and firewalls and the like, but we were able to get around them. And with some of the updates they've done to the product over the years, they've made that a little bit more streamlined, but it's still problematic at times.

Overall, our deployment didn't take more than about a week. We just bought it and started using it and showed it to our folks internally. We were a much smaller company back then too, so it was only a couple of us using it.

The setup to get up and going was easy. The challenge was making the LogMeIn portal match, a little better, the business I would be with. So something like, maybe, changing the colors. I haven't even looked recently because I just don't do it anymore. You would get in there and you have every tool available to you under the sun to get it to work, but you almost had to be a little bit more on the developer side to be able to select the right color code for the background.

You couldn't select a photo for your logo and it would size it to what you needed. So if you put in the logo, it had to be 680 by 240 pixels, and no larger than this or that. That was kind of annoying. In this day and age, you should be able to allow me to pick, "Okay I want that one," and it should auto-size the thing. I should be able to click and drag. It should only take me 10 - 15 minutes to make a simple little splash page, wipe my hands of it, and move on with my life. So that would be a nice feature to make it better or easier.

I appreciate that they're giving me all the tools under the sun, but not everybody has a web developer in their IT staff that can sit there, or a graphic designer accessible, to make all those files just right, until it looks perfect. I've seen it done, but I don't have the time or the bandwidth or the patience to do that. So it would be nice to add some click and drag features to make the look and feel of the LogMeIn experience match the company color schema or motto or back screen or logos better, or whatever the customer wants to make it look like.

You have to make a choice on how you want to use it. For us, the first setup, we did not agree with it, because we did not understand all the capabilities. Then, once we adapted it to our IT department, it was pretty easy. You just add the email addresses, and they will take their licenses and passwords, and you choose who is going to be the administrator and all that. It is very easy.

The initial setup of Rescue was mostly easy. I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal, but other than that it is fine.

It is very simple and straightforward. I think any IT professional could hop on and use it without needing much training whatsoever. It is not complicated at all.

There was nothing hard about it at all, though you do need to have some skill. 

Here is what I mean. A lot of times, because we basically are IT in-house that supports other people, some of our clients buy products and they can't keep straight where they are. They do not know whether they are dealing with their local computer or the remote computer. They get confused. You have to have enough skill to know which computer you are working on. This may be simple and straightforward, but not so much for someone who is not a computer person.

The initial setup is easy. If you want the desktop program, you just download and install it. There are no problems.

Straightforward and easy.

It was pretty straightforward, if I remember correctly. The person I worked with walked us through everything and helped out from their end as necessary.

Very simple. Go to a website, put in the meeting ID and just install the app that comes up. Straightforward, no issues. The software is pretty self-explanatory.

Initial setup was straightforward.

LogMeIn setup is pretty simple.

The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away.

Very straightforward. Very easy to do for sure.