How has it helped my organization?
When we have a software product that we develop and support, and when customers phone in with issues, lots of times we struggle to determine the real issue, because they're just phoning it in. We use it to be able to actually share their screen, and see exactly what's happening.
What is most valuable?
Our favorite feature is being able to diagnose customers' problems by seeing them on the screen, rather than just over the phone.
What needs improvement?
The pricing, is a little on the high end but it's proven itself to be worth it for sure.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
We've never had problems with it.
What do I think about the scalability of the solution?
We really only use one user at a time. No, haven't had any problems there.
Which solution did I use previously and why did I switch?
This is the first solution of its kind for us.
How was the initial setup?
Very straightforward. Very easy to do for sure.
Which other solutions did I evaluate?
We use other LogMeIn products, so this was the only one we really looked at.
What other advice do I have?
It works really well. It allows us to see the problems on users' screens.