We use the latest version of LogMeIn Rescue. I would recommend LogMeIn Rescue to other users.

Overall, I rate LogMeIn Rescue a nine out of ten.

Overall, I would rate the solution a ten out of ten. You can visit the website and evaluate it for free for fourteen days. LogMeIn Rescue is used by various laptop and computer brands, so it's a reliable choice.

Rescue increases your ability to quickly and efficiently turn problems into opportunities with your customers, by being that person who can put out a fire and allow them to continue normal operations.

My advice would be to start off with a team that is designed to roll out the product and be able to support your team in using the product the way that you want to implement it, and the way that you see it being used within your organization. Then to have that team train the other people on how you would use it.

I would rate LogMeIn Rescue a nine and a half out of ten. Their product is well thought out and completely in-depth to meet any needs that IT support ever run into. Their support team is excellent to work with and understands what we're trying to do and helps us resolve it quickly when we have issues. Including all through the COVID crisis, they've been right there for us and it's just been an excellent partnership with them.

if money is no object, LogMeIn Rescue is a great option. However, negotiate a good deal because prices can fluctuate between $79 and $120 per user a month.

Biggest lesson learnt: Sometimes cheap can be expensive.

I would rate this product as a nine (out of 10) for stability, reliability, scalability, and security.

It works.

It's the best product out there for support. The caveat is the price. You're paying for it. It is by far, probably, the premier product out there for support. The problem is, for a smaller organization, it has basically priced themselves out of the market.

I think it’s the best product out there. It’s probably one of the most pricey but it’s the best product out there.

I give it a nine and a half out of 10. The only part that needs improvement is the agent on the Mac. The agent on the Mac is not as stable as the agent on the PC. Also, on the PC you can actually reverse the screen so you can have the other side, the customer, view your screen. You cannot do that on a Mac.

I would steer potential users of Rescue away from the client app and tell them to just use the PIN. There are a lot of benefits to using the client app, but they don't keep it up to date or make it easier to deploy. The way that they've created the client app is a little antiquated, and it doesn't really do what they say it does.

We have eight licenses now, and the roles of the users of the solution in our company are support technicians, deployment technicians, and there are a couple of people who use it to do training. Deployment and maintenance are done by me.

They say it does more. You can set it up so that it can do remote access, unattended, for certain computers and servers, but we've found that their other product, LogMeIn Pro, is better suited for that.

Overall, LogMeIn Rescue is a tool that we use that has been effective. We've been using it for so long, it's just the way we do stuff. That's what it comes down to. I give it a solid eight out of 10. It's not a total 10, but it definitely is a solid product. It's dependable and does what we need it to do. I do feel it's overpriced, but it provides the specific functionality that we need.

The pro is, of course, that the end-user experience is about as easy as can be with this product. And from a technician point of view, it gives you so many tools to help diagnose that end machine, which is fantastic. To me, that was the biggest selling point. I can get in there and do my job and not have to harass the end user. And I can do just about anything with it remotely. 

The only con that I would say is that I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot. In other words, a user could submit tickets. Instead of LogMeIn123.com, it would be LogMeInTicket.com, something like that, to submit a ticket outside of a corporate umbrella, but it doesn't have to be tied to VPN. That would be a really nice feature, if this became something like a ManageEngine or half a dozen other different Help Desk software packages out there. It's such a great tool, I would go with that.

From my perspective and my experience, LogMeIn is already at a 10 out of 10. Everything else that I would like is just icing on the cake, it really is fluff. But to get in there and get the job done, do the support for the end user, I think it does a great job. I really do. 

Test it at a low scale, because it is an expensive product. Test it at a low scale for a month or two. After that, make the decision if it will work for you.

This product is easily a 10 out of 10. To me, Rescue is the best in the business - the Cadillac of quick access remote software. Everything from the functionality of the product, options, efficiency, and innovation makes this the best.

I personally have used Rescue since about 2005. When I was hired at MapleTronics and they asked the techs if we knew of a good call center remote app for non-agreement clients, I quickly recommended Rescue.

If you have any questions, call support and they will go to the moon and back to make sure your questions and/or concerns are addressed. Other than that, just be aware of the limited number of mobile phones supported that can perform remote screen control with Rescue.

I do not have any shortcomings with the product at all. It meets our exact needs for what it does and how we use it.

It is a great product.

The reality is if you buy it to manage phones, you probably should not buy it. But if you buy it to manage computers, it will do just about anything you need to do. It will do anything you're capable of doing.

If you have got a computer that is not on the Internet, it does not do you a bit of good. You still have to go to that site. But you can do anything in LogMeIn that you can do sitting in front of a computer, if you are capable. 

The product is a 10 out of 10 for use. Very user-friendly and works across all of the systems our enterprise support team supports. Very useful for accessing and troubleshooting remote systems not currently on our internal network.

Definitely worth trying and removes obstacles to providing immediate support to remote staff.

I would just tell them to do it. It's a very easy solution. It will save them a ton of man-hours and downtime if they invest in this software, because again, it's very easy to use, it's very efficient.

At this point in time I'd give it an eight out of 10. I'd like to see, again, more iOS integration, the flexibility to work with iPads and iPhones a little more easily would definitely make the product top-notch. When it comes to PCs and Androids it's a non issue. It's a great product for Windows, Mac, and Android, but when it comes to iOS, it's still kind of limited.

Do your homework.

I would say LogMeIn is good. If you are really looking for nice reporting, a nice tool, go to LogMeIn.

I give it a seven out of 10 because of the service issues and the product not being available for 100% of what I do. I do work on smart devices. LogMeIn doesn't perform. They do commit to it performing, but it does not actually perform.

It works really well. It allows us to see the problems on users' screens.