LogMeIn Rescue Other Advice

Art Ochoa
Director of IT at a retailer with 11-50 employees
The pro is, of course, that the end-user experience is about as easy as can be with this product. And from a technician point of view, it gives you so many tools to help diagnose that end machine, which is fantastic. To me, that was the biggest selling point. I can get in there and do my job and not have to harass the end user. And I can do just about anything with it remotely. The only con that I would say is that I wish this product was tied to a Help Desk package so I could manage tickets and have an infrastructure, with this being the primary tool to troubleshoot. In other words, a user could submit tickets. Instead of LogMeIn123.com, it would be LogMeInTicket.com, something like that, to submit a ticket outside of a corporate umbrella, but it doesn't have to be tied to VPN. That would be a really nice feature, if this became something like a ManageEngine or half a dozen other different Help Desk software packages out there. It's such a great tool, I would go with that. From my perspective and my experience, LogMeIn is already at a 10 out of 10. Everything else that I would like is just icing on the cake, it really is fluff. But to get in there and get the job done, do the support for the end user, I think it does a great job. I really do. View full review »
Robert Gabriel
President/CEO at a healthcare company with 11-50 employees
I think it’s the best product out there. It’s probably one of the most pricey but it’s the best product out there. I give it a nine and a half out of 10. The only part that needs improvement is the agent on the Mac. The agent on the Mac is not as stable as the agent on the PC. Also, on the PC you can actually reverse the screen so you can have the other side, the customer, view your screen. You cannot do that on a Mac. View full review »
Andrew Abrams
Co-Founder
I do not have any shortcomings with the product at all. It meets our exact needs for what it does and how we use it. View full review »
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: October 2019.
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RubenM
IT Manager at a retailer with 51-200 employees
I would just tell them to do it. It's a very easy solution. It will save them a ton of man-hours and downtime if they invest in this software, because again, it's very easy to use, it's very efficient. At this point in time I'd give it an eight out of 10. I'd like to see, again, more iOS integration, the flexibility to work with iPads and iPhones a little more easily would definitely make the product top-notch. When it comes to PCs and Androids it's a non issue. It's a great product for Windows, Mac, and Android, but when it comes to iOS, it's still kind of limited. View full review »
Tsm4a73
TSM at a manufacturing company with 5,001-10,000 employees
Test it at a low scale, because it is an expensive product. Test it at a low scale for a month or two. After that, make the decision if it will work for you. View full review »
Owner2abd
Owner
It is a great product. The reality is if you buy it to manage phones, you probably should not buy it. But if you buy it to manage computers, it will do just about anything you need to do. It will do anything you're capable of doing. If you have got a computer that is not on the Internet, it does not do you a bit of good. You still have to go to that site. But you can do anything in LogMeIn that you can do sitting in front of a computer, if you are capable. View full review »
it_user71904
IT Manager, System Engineer, Consultant at a tech vendor with 51-200 employees
It works. It's the best product out there for support. The caveat is the price. You're paying for it. It is by far, probably, the premier product out there for support. The problem is, for a smaller organization, it has basically priced themselves out of the market. View full review »
DataCent1066
Data Center Technician
This product is easily a 10 out of 10. To me, Rescue is the best in the business - the Cadillac of quick access remote software. Everything from the functionality of the product, options, efficiency, and innovation makes this the best. I personally have used Rescue since about 2005. When I was hired at MapleTronics and they asked the techs if we knew of a good call center remote app for non-agreement clients, I quickly recommended Rescue. If you have any questions, call support and they will go to the moon and back to make sure your questions and/or concerns are addressed. Other than that, just be aware of the limited number of mobile phones supported that can perform remote screen control with Rescue. View full review »
Paul Hayden
Technical Architect
I would say LogMeIn is good. If you are really looking for nice reporting, a nice tool, go to LogMeIn. I give it a seven out of 10 because of the service issues and the product not being available for 100% of what I do. I do work on smart devices. LogMeIn doesn't perform. They do commit to it performing, but it does not actually perform. View full review »
Associatb7cc
Associate Director of IT Assets & Procurement
The product is a 10 out of 10 for use. Very user-friendly and works across all of the systems our enterprise support team supports. Very useful for accessing and troubleshooting remote systems not currently on our internal network. Definitely worth trying and removes obstacles to providing immediate support to remote staff. View full review »
Ilan Baicher
Chief Information Officer
Do your homework. View full review »
ITInfrasb516
IT Infrastructure Lead at a energy/utilities company with 51-200 employees
It works really well. It allows us to see the problems on users' screens. View full review »
Find out what your peers are saying about LogMeIn, TeamViewer, BeyondTrust and others in Remote Access. Updated: October 2019.
377,828 professionals have used our research since 2012.
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