ManageEngine Desktop Central Pros and Cons

ManageEngine Desktop Central Pros

Abbasi Poonawala
Vice President Derivatives Ops IT at a financial services firm with 10,001+ employees
The most valuable in Desktop Central is the way it is tightly coupled with the rest of the modules and the entire gamut of ManageEngine.
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reviewer1394538
Product Manager - Solution Architect at iOCO
The ability to run event viewer, task manager, services, command, file browser, certificate all remotely without interrupting users is the most valuable aspect. Software deployment and prohibiting, allowing us to standardize on the software that has been deployed through the environment and then prohibiting illegal software such as torrent applications has been valuable.
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it_user722820
Systems Administrator at a manufacturing company with 501-1,000 employees
ManageEngine Desktop Central has greatly improved our organization by utilizing Service Desk Plus to monitor and keep track of issues that our end users report to our Help Desk Department. We also have written in the ode of our company's software to notify Support if an end-user experience an issue and does not report it.
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Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
501,818 professionals have used our research since 2012.
TM
reviewer1394544
Chief Information Security Officer at a retailer with 1,001-5,000 employees
Desktop Central has improved these organizations and this is why it has been repeated multiple times at multiple organizations. If something works and is getting better it is worth repeating.
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CB
reviewer498291
Manager of Information Technology at a engineering company with 201-500 employees
It's a complete product that allows you to remote troubleshoot, has an inventory of systems.
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reviewer1394517
IT Manager at The White Family Companies, Inc.
Honestly, I have to say all features together have become the Swiss army knife of desktop management. They all work hand in hand. Software deployment saves an unbelievable amount of time installing an application on hundreds of computers.
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reviewer1423716
IT Systems Manager at Algorythma
The most important feature we found to be useful in the COVID situation is the secure connection, which gives the IT support staff the ability to seamlessly connect with the users remotely and in a secure way.
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Dario Podhorski
System Administrator at Vodovod Osijek
Since deploying Desktop Central our endpoints are all updated. We use configuration management to deploy shortcuts to our users' desktops with ease. Also, we use configuration management to map logical hard drives to our users. Our users are very happy with how much ease IT can solve their problems.
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Leonardo Moraes
IT Manager at a tech services company with 5,001-10,000 employees
The initial setup is pretty straightforward.
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CL
reviewer1459707
Network Administrator at a maritime company with 10,001+ employees
What I like best about this product is that I can log on to every PC, very easily, and chat with the user via the chat feature.
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ManageEngine Desktop Central Cons

Abbasi Poonawala
Vice President Derivatives Ops IT at a financial services firm with 10,001+ employees
The performance sometimes lags a bit because the solution is demanding on system resources.
The pricing is lower than other well-respected solutions in this category.
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reviewer1394538
Product Manager - Solution Architect at iOCO
I would like to see more click to complete actions such as - USB lockdown for Mac, the ability to check AV compliance on servers, bit locker controls, printer tracking or print page tracking, self-help for self-healing like "BMC my IT" and more options in the self-service menu other than just software - maybe add integration in ADSelfService at the self-service menu.
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it_user722820
Systems Administrator at a manufacturing company with 501-1,000 employees
Not many things are needed for improvement, everything seems to be great as it is. One thing that would be good to have would be the ability to add MDM to a tablet running Android 5.0 using the EMM Token Enrollment. If we wanted to add MDM to an older tablet, we just have to go the "long route" to get it added.
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Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
501,818 professionals have used our research since 2012.
TM
reviewer1394544
Chief Information Security Officer at a retailer with 1,001-5,000 employees
Computer imaging is powerful but breaks frequently. The reason for this breaking is not clear and requires heavy amounts of attention to keep operational. There is a lot of room for this tool to do more but the reliability of this process should be focused on first to ensure core competencies are being fixed before more features are added.
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CB
reviewer498291
Manager of Information Technology at a engineering company with 201-500 employees
There are occasional glitches.
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reviewer1394517
IT Manager at The White Family Companies, Inc.
I really feel like asset explorer should be a component of desktop central. That would make it the ultimate desktop management tool. This would also simplify the asset management role since an agent is already being deployed and assets could be added at the same time.
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reviewer1423716
IT Systems Manager at Algorythma
There is a slight delay in customer support, which is something that can be improved.
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Dario Podhorski
System Administrator at Vodovod Osijek
We would like to see options for deploying Microsoft 365 accounts into Outlook. For now we only can use it to deploy exchange accounts. Also we would like to see an option do decline Windows 7 ESU patches in a bulk.
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Leonardo Moraes
IT Manager at a tech services company with 5,001-10,000 employees
The solution should be better at integrating with other solutions.
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CL
reviewer1459707
Network Administrator at a maritime company with 10,001+ employees
I would like to have the option to install the agent remotely.
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Learn what your peers think about ManageEngine Desktop Central. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
501,818 professionals have used our research since 2012.