PanTerra Unified Communications as a Service Reviews

4.4 out of 5 stars
 (5)
B2feeced 5ad6 4bf2 bdd5 e218a56a79b0 avatar
Real User
IT Manager/Developer at a health, wellness and fitness company with 51-200 employees
Jan 24 2017

What is most valuable?

I like the diversified features and capabilities. Panterra offers all multi-channel capabilities, robust reporting, and the ability for us to add agents quickly or reduce counts for seasonal fluctuation.

How has it helped my organization?

We are a start-up company. We were all over the place when we started. Now, with professional VoIP services, our communications are much better and easier. It is not about Panterra; every business should have VoIP services; Skype just doesn't... more»

What needs improvement?

Nothing known immediately, as we just started using the system. However, I'd like to add one thing: The web interface isn't something I am crazy about, especially SmartBox. The mobile version is fine. The web interface certainly needs... more»
D144820e a653 481f a309 8667a6e83218 avatar
Real User
Technical Manager (Development and Sales) at Market Package Digital
Jan 25 2017

What is most valuable?

Video conference calling: We use that a lot.

How has it helped my organization?

We were struggling with our setup. Panterra's solutions have brought everything into one place and now our communication is much more efficient.

What needs improvement?

If pressed, I'd say their tech support helpline sometimes takes 10-15 minutes to respond; they can certainly improve that. In late Oct or early November last year, there was a tiny glitch. We weren't able to see old messages in Smartbox after... more»

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Anonymous avatar x80
Real User
Co Founder at Great Firm Vision - The App
Jan 10 2017

What is most valuable?

Call forwarding, video calling and live analytics are good. But I have found the basic functionalities most valuable since I use them the most. Panterra's Communication Services are near perfect.

How has it helped my organization?

It has gathered us all in one place. These are web based services and when any one from our team logs in, he can see everything, we don't have multiple apps open for each function. Panterra's Unified Communications serve as a Project... more»

What needs improvement?

I think the price can be a bit better. $19 odd for one user can put some businesses off I suppose.
1227a394 183e 4436 a428 2f9e9dc976a1 avatar
Real User
Senior Manager at a construction company with 51-200 employees
Jan 29 2017

What do you think of PanTerra Unified Communications as a Service?

Valuable Features I find file syncing very valuable, and the monitoring metrics. Of course, I can't live without basic features such as calling, video conferencing and call forwarding. • Improvements to My Organization Panterra's Unified Commmunications as a Service is a solid service but I am not sure if it has improved our working in any way. • Room for Improvement Shipping cost was extra and we weren't told at the beginning. This comes under "hidden" charges. That needs to be improved. • Use of Solution I have used it for almost three years. • Deployment Issues I don't recall any deployment issues. • Stability Issues We have not encountered any stability issues. • Scalability Issues We have not encountered any scalability issues. • Customer...
Anonymous avatar x80
Real User
Partner at Kings Sausages
Jan 15 2017

What do you think of PanTerra Unified Communications as a Service?

Valuable Features Call forwarding Conference calling IMs Analytics • Improvements to My Organization We are quicker and more organized now. • Room for Improvement I tried conference video calling once. I was on mobile while two others were on computers. It kept on freezing. So, that is an area for improvement. • Use of Solution I have used it for one year. • Deployment Issues I have not encountered any deployment issues. We used their deployment team. They knew what they were doing. • Stability Issues I did not encounter any stability issues, whatsoever. • Scalability Issues I have not encountered any scalability issues. • Customer Service and Technical Support Customer Service: Customer service, especially after-sales, service is the BEST thing...

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What is PanTerra Unified Communications as a Service?

PanTerra Unified Communications as a Service, the All-In-One Call, Text, Conference, Fax, Web Meeting Cloud Solution, that delivers powerful yet easy-to-use unified communications capabilities replacing your outdated PBX with a cloud technology that seamlessly integrates all your mobile and desktop devices.
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New Mexico Workforce Management

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