Plixer Scrutinizer Reduce Resolution Time

Has the solution helped to reduce the time to resolution for network and/or security events? If yes, by how much?

reviewer1226004
Networks BAU Lead at a consultancy with 51-200 employees
The solution has definitely helped to reduce the time to resolution for network and security events by at least half and by as much as about 70 percent. We've now got all the information that we need.
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RogerBascom
Sr. Network Engineer at Kitsap Credit Union
It has definitely helped to reduce time to resolution for network and security events. This is the tool that I grab first. It gave us better than 50 percent accuracy when we started using it. My boss was a little bit skeptical and I was a little bit skeptical. I told him the sales team at Plixer, "We'll go ahead and purchase it for the first year. If everything that you guys are telling me is true, then we're going to be really happy with it." And my boss and I have been very happy with the product.
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reviewer1229913
Systems Analyst at a government with 5,001-10,000 employees
Scrutinizer has helped to reduce the time to resolution for network events. We are able to identify a problem and resolve it quickly, within about ten minutes, once the issue has been raised. Before, we had to do more work to get there, about a half-an-hour to 40 minutes.
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reviewer1229916
Business Security Officer at a insurance company with 1,001-5,000 employees
When used to troubleshoot a potential bad actor or issue, we're literally able to cut down our time to resolution, drastically. For example, we had a "runaway instance" of hogging and taking up excessive resources from a source to a destination, and this allowed us to isolate it within minutes.
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AdrianGrant
Network Manager at IOOF Holdings
Scrutinizer has also helped to reduce the time to resolution, especially for network events. Without some sort of application visibility and control system, you have no visibility into what the problem is. All you have is your best guess. Having that recorded data, and being able to play it back and look across time at bandwidth utilization, enables us to show problems to the business and eliminate them immediately. I had it on a big screen next to the operation sections. As soon as something went red, we clicked on it and we understood the traffic flow that was causing the problem. And if it was not legitimate, we were able to go directly to that end-user, because we had it tied into our AD, and tell that end-user to stop doing what they were doing or to do it outside business hours. Now, our mean time to remediation is about five to 10 minutes, maximum. Without using Scrutinizer we'd be best-guessing for hours on end.
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reviewer1247151
Head of Network Group at a consultancy with 1,001-5,000 employees
In a few cases, it has helped resolve network events. It has also helped resolve security events. We found a couple of security issues that we wouldn't have found without the tool.
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reviewer1249062
Network Manager at a energy/utilities company with 5,001-10,000 employees
We use the solution specifically to help reduce the time to resolution for network and/or security events. It reduces the time to resolution by two to three hours (if everything is done by hand). With Scrutinizer, it takes maybe 15 minutes.
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NickEllson
Sr. Network Engineer at Columbia Sportswear
For historical questions, it has reduced time to resolution by a significant amount since we previously didn't have the data. So, there were some problems that never went resolved because we didn't have the data. In some cases, it's just flat out allowed a time to resolution rather than cancelling the ticket. Easily, it is a solid 70 percent time reduction.
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reviewer1261671
Network Infrastructure at a tech vendor with 1,001-5,000 employees
The solution has helped reduce the time to resolution for network and security events by three to four hours.
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reviewer1263177
Network Engineer at a healthcare company with 1,001-5,000 employees
The solution has helped to reduce the time to resolution for network and/or security events by 50 percent.
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