ProProfs Knowledge Base Archived Reviews (More than two years old)

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Real User
Senior Researcher at ProProfs at a tech vendor with 201-500 employees
Jan 29 2017

What is most valuable?

Some of the key features which made me choose this tool are: advanced authoring, enterprise security, premium support and workflow approvals.

How has it helped my organization?

Before implementing ProProfs knowledgebase, my support team were constantly under pressure to meet client expectations. They would have to review and resolve some of the… more »

What needs improvement?

It would be a good idea if an app version of this tool is available.

What's my experience with pricing, setup cost, and licensing?

The pricing is affordable. In fact, it suits a small organisation perfectly.

Which solution did I use previously and why did I switch?

I was using Zendesk in the past and decided to shift to ProProfs knowledge base after I encountered technical issues.

What other advice do I have?

Since ease of use and flexibility were two key areas of concern for me, ProProfs knowledgebase ensured that it were taken care of

Which other solutions did I evaluate?

I have checked out Help Desk, Freshdesk and Groove.

What is ProProfs Knowledge Base?

ProProfs Knowledge Base software is a powerful tool for businesses to create an online FAQ and instantly share knowledge with employees and customers. The online FAQ can be used by businesses to create a repository of help-articles, explainer videos, PPT tutorials and files, which helps customers quickly find the right answers to their questions, and reduces tickets.

Similarly, companies can create a private online knowledgebase to share and maximize employee knowledge. The private knowledgebase can be embedded on the company’s website and used to share relevant company policies, HR procedures and know-hows with employees and stakeholders. ProProfs Knowledge Base is the perfect tool to gather business intelligence as well as provide a complete solution to pre and post training processes.

With ProProfs: “Never answer the same questions again!”

ProProfs Knowledge Base customers
Touro College, Nebraska Department of Human and Health Services
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