ServiceNow IT Operations Management Room for Improvement

CEO at a tech services company with 11-50 employees
In providing for customers, I think that the cost of ServiceNow is quite high. I think it would be good if they could offer an entry-level version or do something with the pricing. That would help quite a lot of customers at the moment. It can only be used easily by enterprise customers because they can afford the costs. The middle of a market and the SME (Small and Medium Enterprise) market might not be able to afford to use it. It is not that I would like to see a scaled-down version as I do not know how that would work. It would be an advantage for the price to come down to make it more of a reasonable investment for small to medium-sized businesses. I also think the ServiceNow app store can use a few more apps. The offerings are currently a little limited. The user interface is okay. The aesthetics are not 100%, but it is functional. That does not mean it could not be improved. View full review »
Find out what your peers are saying about ServiceNow, Cisco, CloudCheckr and others in Cloud Management. Updated: September 2020.
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