ServiceNow Now Platform Room for Improvement

MalayKapat
ServiceNow Technical Consultant - PPM and HR at a computer software company with 10,001+ employees
There are several areas of the product that could use improvement. From a vendor point of view, I had an opportunity to work with them on their licensing model. It still needs some improvement in the way the licensing model works because it is a little bit complex and difficult to understand. They change it from time-to-time and sometimes they do not communicate those changes effectively to their partners. Put simply, the licensing model is something that can be simplified and made more visible to both the partners and the customers or end-users. Currently, the product is comparatively quite expensive and lowering the cost would likely produce a better response from customers. I know that the company is at work on many new things right now. But one thing I would expect to see in the next few releases is vertical-specific solutions. For example, say solutions for banking or healthcare-specific solutions. I believe they are going to come up with at least a draft version of this type of solution for some industries over the next few releases. View full review »
SamirTafech
Senior Digital Enterprise Director at DetaSad
The licensing for this solution, with respect to the user, needs to be improved. View full review »
Molifi Sehaole
Business Relationship Manager at Sasol
In the next release of this solution, we would like to see mobile capability. We would like to see AI used to automate some of the functionality in this solution. View full review »
Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
441,478 professionals have used our research since 2012.
Jean-Fran├žois Pietri
Chief Operating Officer with 51-200 employees
The platform is quite complicated, because of the basics of the software. The basic reporting system is rather static. The pricing of this solution could be reduced, as it's expensive. The technical support could offer more in terms of basic inquiries. They thrive with more complicated issues. View full review »
reviewer1294326
Delivery Manager at a computer software company with 10,001+ employees
It is a good tool and we can do customization with it. Most areas are quite customized. The cost has room for improvement. It is currently expensive. Some of the features are very particular to the core. The workforce management is another area that can be improved. Our customer portal is there but when a ticket comes it requires an additional tool. It would be helpful if they could have better integration with those tools. More standardization can be brought in. View full review »
Pol Mas Viza
Director, Business Process at Seidor
This platform is used more by large companies because it is a little bit expensive. View full review »
reviewer1283106
Service Delivery Project Manager at a tech services company with 501-1,000 employees
The solution could use a more flexible license model for the product and the integration towards other ERP systems could be improved. View full review »
Learn what your peers think about ServiceNow Now Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
441,478 professionals have used our research since 2012.