Tracx Competitors and Alternatives

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    Senior Corporate Marketing Manager, Customer Advocacy & Evidence at a tech vendor with 1,001-5,000 employees
    Jun 12 2018

    What is most valuable?

    We utilize Experiences within the hub for our special events and to maintain a good level of engagement through what would typically be slower times. I would highly recommend either Experiences or Campaigns.

    How has it helped my organization?

    Influitive has helped tremendously when it comes to driving our customer story pipeline. We are better equipped to engage with our customers on a regular basis using the program, which in turn, better sets us up for marketing asks and needs.

    What needs improvement?

    I have suggested notifications within the platform for new challenges and also a more engaged platform for each community member to interact with one another. I know these features are currently being looked at for future development.
    Real User
    Business Development Executive at Overcart
    Aug 24 2017

    What do you think of Freshdesk?

    Valuable Features The most valuable features for us are the email and social media ticketing functions. Both emails and social media conversations can automatically be turned into tickets. • Improvements to My Organization We're able to respond to customer inquiries much faster and with better information. • Room for Improvement It's a heavy app with lots of APIs, third-party integrations, etc. They should make it lighter. • Use of Solution I have been using it for 10 months. • Deployment Issues No issues with deployment as of now. • Stability Issues No issues with stability as of now. • Scalability Issues No issues with scalability as of now. • Customer Service and Technical Support Customer Service: 8/10 Technical Support: 8/10 • Previous...
    Real User
    Sales and Marketing analytics Team Lead at a tech services company with 501-1,000 employees
    Jul 14 2017

    What do you think of Salesforce Marketing Cloud?

    Valuable Features We are able to concentrate all inbound and outbound data in one screen. • Improvements to My Organization This tool is user-friendly. They can improve on the analytics and visualization parts inside the tool itself. • Room for Improvement The analytics feature needs some improvement. • Use of Solution We have been using the solution for two years. • Stability Issues We did not encounter any issues with stability. • Scalability Issues We did not encounter any issues with scalability. • Customer Service and Technical Support I would rate the technical support at 8/10. I raised many problems on the website and I got good responses. • Previous Solutions I worked on Oracle Eloqua and Marketo. However, Salesforce is user-friendly and the...

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