Universal CMDB Reviews

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Real User
Itsm Manager at a tech services company with 1,001-5,000 employees
Dec 14 2016

What is most valuable?

It's a governance oriented tool with a very good data model. It supports all the governance, ticketing, service desk, change management, and all the ITIL processes. It supports what we need. In terms of IT governance and IT operation... more»

How has it helped my organization?

In terms of data quality and process ticketing, it is helpful. For instance, if you have a number of service desk tickets coming in and you have to refer to a system, a product, or an application interface, it is backed up by information from... more»

What needs improvement?

I would like to see better reporting and better support of integrations with the other systems. There is an additional tool that they give to you for the end users so that it's easier. It’s called the UCMDB browser, which is like an internet... more»
Consultant
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a tech services company with 51-200 employees
May 07 2018

What is most valuable?

Micro Focus UCMDB, which allows for modeling a business service starting from any Running Software CI and does not necessarily require having a URL. It is AI inbuilt into the solution, by which the tools identifies non-standard software with... more»

How has it helped my organization?

Any organization can take advantage of the ASM feature to discovery the dynamic changing environment and keep the business service view for a given business service.

What needs improvement?

Mobile/iPad Apps version of the UCMDB Browser would be a step ahead, which should have features, like viewing CI information, ownership, etc.
Find out what your peers are saying about BMC Atrium CMDB vs Universal CMDB and others in Configuration Management Databases.
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Real User
Sr. Systems Management Engineer at a financial services firm with 1,001-5,000 employees
Dec 14 2017

What is most valuable?

The Automated Service Modeling (ASM) is the new feature in 10.33, which allows out-of-the-box automatic modeling that can be used for business service level mapping.

How has it helped my organization?

UCMDB data is helpful with correlating events, which helps to reduce the number of events to the end user. It also help with business-level mapping to provide high level visibility related to the health of business applications. In a large... more»

What needs improvement?

Improve the GUI and documentation.
Consultant
Service Management Consultant with 1,001-5,000 employees
Dec 03 2017

What is most valuable?

The ability to use it as our single source of truth. It can feed in from multiple sources and upload into various Service Management toolsets, not just Micro Focus ones.

How has it helped my organization?

It has allowed us to centralise the feeds and sources. Previously, like many companies, we stored CMS data in various places and various systems, and they did not always match.

What needs improvement?

Some of the UI could always be improved, but that is personal taste. I am a big fan of removing thick clients and thick servers and making everything Web UI.

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User Assessments By Topic About Universal CMDB

Find out what your peers are saying about BMC Atrium CMDB vs Universal CMDB and others in Configuration Management Databases.
283,583 professionals have used our research since 2012.

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What is Universal CMDB?

The Micro Focus Universal CMDB (UCMDB) automatically collects and manages accurate and current business service definitions, associated infrastructure relationships and detailed information on the assets, and is a central component in many of the key processes in your IT organization, such as change management, asset management, service management, and business service management.

Also known as
Micro Focus Universal CMDB, UCMDB, HPE Universal CMDB
Universal CMDB customers

China Merchants Bank, NNIT, Alfa-Bank, Sprint


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