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Veritas CloudPoint Competitors and Alternatives

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Read reviews of Veritas CloudPoint competitors and alternatives

MA
Technical Presales Consultant/ Engineer at a wholesaler/distributor with 10,001+ employees
Real User
Top 5Leaderboard
Flexible and stable with good technical support

Pros and Cons

  • "If you have windows machine at home and you'd like a backup, you can always download their free edition and plug in an external hard disk, and do a full backup of your laptop."
  • "Some customers have Oracle databases and Veeam does support back up of Oracle databases."

What is our primary use case?

The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until 2019. It integrates with Veeam Backup & Replication, which can enable you to restore to the cloud or back up a cloud workload as well.

It clearly used to do image-based backups. The main reason Veeam came up with the Agent was that they were mainly focusing on virtual environments before and that was a major challenge for their existing customers. Not everyone is going with a fully virtual environment. Virtualization has many advantages, however, the virtual architecture design will remain physical if an organization's architecture is probably architected.

We had the challenge that Veeam has many VMware customers who have a Microsoft kind of infrastructure set up on VMware. They were basically using shared virtual disks and part of the limitation was that VMware was conducting snapshot full backups.

They created the Agent for these two use cases, to back up VMs that VMware cannot conduct a snapshot for, Windows VMs, and to back up physical servers that any customer would like to do so. At the end of the day, the main is that Veeam is paired with VMware.

We get more customers that want to back up and change it themselves. Veeam created this agent as a VMware-based backup of Windows operating systems.

What is most valuable?

The solution is very stable.

They have already invested a lot of R&D and mainly they're supported on most of the Windows scenarios, even the custom-tailored parts. 

The solution allows for full integration. I can deploy the Agent from the backup server and manage the backups all from the backup server. Or I can use the Agent as a stand-alone and discard the backup server. In terms of restoration, I can restore the entire machine, specific file systems, application actors, et cetera.

Restoring to the cloud is pretty flexible.

Technical support is quite good.

The initial setup has improved quite a bit from version 4 to 5. You don't need to worry about downtime.

If you have windows machine at home and you'd like a backup, you can always download their free edition and plug in an external hard disk, and do a full backup of your laptop.

They just released Version 5 for Version 11 and they released some amazing features with it, such as the backup and restore snapshots features. Before the agent was only able to back up through the network. Now it's even able to back up through the SAN fabric, depending on the customer environment.

What needs improvement?

I can't think of an area where the solution is lacking in features. Overall, it's quite good, and more money is going into R&D already.

That said, there are many things they can develop for the Linux agent. The Windows agent is quite complete.

Some customers have Oracle databases and Veeam does support back up of Oracle databases. There is a specific setup in Oracle when you have the Oracle databases configured with the ASM - something related to Oracle storage back up. Veeam cannot back up or restore ASM disks as of right now. It could be something they could offer in the future.

Some customers that are in the industrial sector are using legacy systems, systems that are very old and running on Windows 2000 or Windows NT, Windows 2003, and they're physical, they're not even virtual. Veeam here is pretty weak, as Veeam supports 2008 or Service Pack 1 and above. Anything before that, the Veeam Agent for Windows will not be able to back up anything.

I don't expect Veeam to be releasing agents for older editions of operating systems. Veeam itself is a new company. On the other hand, if you go to the competition, like Veritas, you'll see that Veritas is a well-established company in the market since way back and therefore they have these agents that can back up the older versions of Windows.

For how long have I used the solution?

I've used the solution ever since its first release, since Version 1. That has been since around 2015 or 2016 or so. It's been a few years at this point. 

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

I'm not sure about the scalability. With the agent, it should be pretty simple. You install it on each and every single server and then you back up. You can deploy it also with servers, however, the Agent will be in use on each and every single operating system which you want to back up. It can be also used for the PC environment, laptops, Windows 7, Windows 8, and Windows 10.

It's hard to count the number of users our clients have. There are many.

How are customer service and technical support?

Technical support is amazing. They're quick to respond and accurate in terms of the support that's provided. You really don't worry about getting stuck in limbo. Regarding the Veeam Agent for Windows team, they're amazing. They are responsive. You don't have to wait a long time for a reply. They are very good.

How was the initial setup?

The difficulty of each deployment depends on which version. They have improved the latest version, however, before, on Version 4, while the installation was straightforward, the problem was that it had a prerequisite requirement, which is the development framework on 4.7.2. This framework is not usually installed on all Windows operating systems. The problem is that it is free, and you can download it at any time and install it, however, it will require the service to be restarted and that means planned downtime.

Fortunately, they fixed that with Version 5. They changed the framework dependency to 4.5.2. so that there is no more forced downtime. 

The time it takes to deploy relies on various factors, however, assuming the prerequisites are all ready, it takes about 15 minutes.

What about the implementation team?

I can handle the installation myself with support from a field-certified architect so there is no downtime.

What's my experience with pricing, setup cost, and licensing?

Veeam did a major revamp in their licensing schema over the past three years. A lot of changes have happened within a very short timeframe. They almost then seemed irrational at first. However, now, somehow they figured how to have a great licensing model. It's called the Veeam Universal License.

This Veeam Universal License is meant to be a portable license. Before what used to be the problem is some customers would buy Veeam for VMware in five minutes, but now they've moved to a Nutanix and their license will no longer be valid. Veeam created this license so that you can use this license for the Agent for Windows, or, if you would like for the Agent to be for Linux, or if you would like it for VMware, or the Hyper-V or Nutanix, you can use it there.

Whatever Veeam features in Veeam Availability Suite, which encompasses Veeam Backup & Replication and Veeam Agents for Windows, Linux, and even Unix and Solaris, if you need to buy plug-ins or you're going to need an environment for SAP HANA, they have the support for SAP on Oracle and their backups. All of that's under the Veeam Universal License. They have unified it on a licensing model which works everywhere. So that makes it a lot simpler.

The only problem is that the license comes in bundles. It's not sold individually; it comes in bundles of 10 instances. Each instance is enough for a physical server.

The pricing is moderate. The solution falls in the middle of a few different options. It's not the cheapest, however, it's not the most expensive either. Comparing it with Veritas or Commvault or Rubik or Cohesity, for example, Veeam will definitely be a lot cheaper, as it's a software that has a very straightforward licensing model. However, solutions like Acronis will always be cheaper.

Which other solutions did I evaluate?

I've compared the solution with various products in terms of pricing. From my experience, to compare Veeam for example, to a Commvault or Veritas, Veeam is much cheaper. However, if you compare Veeam with Acronis or these small-time vendors, Veeam is very expensive.

What other advice do I have?

We are a distributor, not a reseller.

I'd rate the solution at an eight out of ten. It's a great product. The only drawback is the support for the ASM disks and the support for legacy Windows operating systems.

I'd recommend the solution to other companies. It's a straightforward solution. I am mostly a Linux guy, therefore, we're not as focused on Windows. In general, it's worked like a charm. It's helped me do backups and restores and it has never failed me in that perspective, except for the ASM disk issues.

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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Chanchal Das
Founder at Dastech Infosystems
Reseller
Top 20Leaderboard
A secure solution with data encryption, geo-location, and duality replication features

Pros and Cons

  • "All the data is well encrypted. In addition, the data is split into pieces so that if an endpoint is attacked or compromised with any kind of ransomware, the compromised machine can be relocated or restored. All the data that was previously backed up can be restored from the cloud. It has a lot of security features. Druva currently offers only the cloud version on AWS. Being a cloud solution, Druva goes by a lot of security compliances and provides a security portfolio. People are very skeptical of the data security in cloud solutions, and Druva has given consideration to that. It has some good geo-location features. If a machine is lost, when the machine is switched on and connected to the internet, that machine can be geo-located and tracked. It also has got the geo-wipeout feature. If someone tries to take out the data from a lost machine, they won't be able to do that. The moment an IT admin comes to know that the machine is no longer with a user, he or she can auto-run the geo-wipeout feature so that the data cannot be read by any third party. Duality replication is a unique thing about this solution. Everybody's data is not backed up if the data is common. Similar data is not backed up from other machines. The data backup also happens very smoothly. The bandwidth choking is very less. When the data is getting backed up, the users do not even get to know. There is no impact even when the users are not using high-speed bandwidth."
  • "Druva inSync is very high in price. A general customer cannot afford this solution. Even if the product is good, people cannot afford such a high cost just for taking the backup. This is a recurring investment, and the customers have to pay for it every year. Druva is also yet to develop the channel and the channel or partner commitment."

What is most valuable?

All the data is well encrypted. In addition, the data is split into pieces so that if an endpoint is attacked or compromised with any kind of ransomware, the compromised machine can be relocated or restored. All the data that was previously backed up can be restored from the cloud. 

It has a lot of security features. Druva currently offers only the cloud version on AWS. Being a cloud solution, Druva goes by a lot of security compliances and provides a security portfolio. People are very skeptical of the data security in cloud solutions, and Druva has given consideration to that. 

It has some good geo-location features. If a machine is lost, when the machine is switched on and connected to the internet, that machine can be geo-located and tracked. It also has got the geo-wipeout feature. If someone tries to take out the data from a lost machine, they won't be able to do that. The moment an IT admin comes to know that the machine is no longer with a user, he or she can auto-run the geo-wipeout feature so that the data cannot be read by any third party.

Duality replication is a unique thing about this solution. Everybody's data is not backed up if the data is common. Similar data is not backed up from other machines.

The data backup also happens very smoothly. The bandwidth choking is very less. When the data is getting backed up, the users do not even get to know. There is no impact even when the users are not using high-speed bandwidth. 

What needs improvement?

Druva inSync is very high in price. A general customer cannot afford this solution. Even if the product is good, people cannot afford such a high cost just for taking the backup. This is a recurring investment, and the customers have to pay for it every year.

Druva is also yet to develop the channel and the channel or partner commitment.

For how long have I used the solution?

I have been using Druva inSync for nearly two years.

What do I think about the stability of the solution?

None of our customers have got any problem with Druva inSync. I have not found any customers complaining after the first installation. 

However, Druva Phoenix has a lot of issues and requires a lot of development, and people prefer Veritas or other solutions over Druva Phoenix.

What do I think about the scalability of the solution?

There could be two aspects of scalability. The first aspect is where an individual user's data goes high. They provide a license that comes with 50 GB of data. If the users need more than 50 GB of data, they can switch to the next version of the license.

The second aspect is where the number of users increases. If a customer has 100 users today, and after a few months, wants to add 100 more users, the customer can just simply buy additional licenses.

How are customer service and technical support?

Their technical support is okay so far. We do rigorous POC. Whatever customer queries are there, we answer them before the sale is done. After the sale is done, the customers normally do not have too many questions.

How was the initial setup?

It is not a very tough job. It wasn't much of an effort.

What about the implementation team?

Druva has got a technical distributor in India who implements it for us. All transactions are done through this distributor. This distributor does 10% to 15% of implementation, and the remaining part is done by the customer. If required, we also send our engineer to the customer. 

What's my experience with pricing, setup cost, and licensing?

It is an expensive product for the middle class or SMB customers in India. A lot of top-level big companies also cannot afford this solution. 

During the license period, one can download the entire data from the cloud without paying any additional cost. This way the data can be easily recreated from the stored data when a machine is lost or the data is compromised.

What other advice do I have?

I would recommend this solution. It is a good solution from the customer's point of view. Customers are very happy with this solution.

To adopt this solution, the mentality of valuing users' data is required in the customers. They should give a lot of value to users' data. In addition, they should be able to afford a backup for users' data. SMB customers can't afford this solution. Only profitable, big organizations can afford this solution. We mostly promote the Enterprise edition of this solution, and we are focusing on endpoint backup and cloud backup, but for both of these, the price is too high. We suggest trying this solution for the backup for 100 or 200 users from maybe the top management. People don't mind spending that much money on top management.

The eastern part of India is not a very strong business area. In addition, people are not very comfortable with moving the data to the cloud. They still think that storing data on-premises is more secure. We have spent the past year educating the customers.

I would rate Druva inSync an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Mahmoud Al Baik
Technical Supervisor at Index IT
Real User
Top 10
Easy to use, affordable, strong and quick support, and built-in ransomware protection

Pros and Cons

  • "The main reasons that our customers like Acronis are that it is very strong and easy to use."
  • "The problems that we face are often related to the customer's network, although sometimes there are problems with the software, such as an error in the configuration."

What is our primary use case?

We are a solution provider and Acronis Backup is one of the products that we implement for our customers.

What is most valuable?

The main reasons that our customers like Acronis are that it is very strong and easy to use. Many of our customers use Acronis without any problems.

They have anti-ransomware active protection in the product.

What needs improvement?

The problems that we face are often related to the customer's network, although sometimes there are problems with the software, such as an error in the configuration. There is no perfect product.

For how long have I used the solution?

We have been working with Acronis Backup for between five and six years.

What do I think about the stability of the solution?

This is a strong product, and any problems that our customers have had are very small.

What do I think about the scalability of the solution?

We have approximately 50 customers who use this product.

How are customer service and technical support?

Acronis support is very strong and they're available 24/7, online via chat or email, or by telephone. There are times that we have faced issues, and when we opened tickets, they found solutions very fast.

Often, the team will read the logs that we supply, and then, in quick time, they find solutions. These are either fixed using patches or they make suggestions for changes to the settings. One of the reasons that our customers purchase Acronis is because they don't have major problems or bugs in their software.

Which solution did I use previously and why did I switch?

We have many customers that have converted from other backup products to Acronis. Two examples of these are Veritas and Veeam. 

How was the initial setup?

The initial setup is simple. It is not complex at all.

What's my experience with pricing, setup cost, and licensing?

This is an affordable product and fits within our customers' budgets.

What other advice do I have?

We are currently testing the new version, 15. Based on our experience, we have been providing input to their pre-sales team, and the feedback was taken back to the management. Now, everything seems to be running fine.

For example, in the new version, they have more protection options for malware, and they have additional tools to assist the IT administrator in controlling the network. These including things like management tools for remote desktops and vulnerability management. 

Any customer who uses Acronis that has needed to restore anything from their backup has had a 99% success rate, where they have been able to restore data without any problems.

Nothing is perfect and gets a full mark. We have faced some issues, although the support is strong and they take issues seriously. They don't let our customers get upset at the product, and they have solved all of the problems that we have faced.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
KS
System Administrator at a tech services company with 11-50 employees
Real User
Top 20
Easy to set up with good features but file copy jobs result in errors

Pros and Cons

  • "The initial setup was very easy."
  • "I only ever found one error. It was when we were doing a file copy job. After using it for ten minutes, it would slow down and cause a bottleneck error."

What is our primary use case?

We primarily used the solution for backups and replication. 

What is most valuable?

For the most part, all of the features are very good.

The initial setup was very easy.

What needs improvement?

I only ever found one error. It was when we were doing a file copy job. After using it for ten minutes, it would slow down and cause a bottleneck error. 

It would be ideal if the product can reduce the number of errors we received. 

For how long have I used the solution?

I had been using the solution for about six months or so. It hadn't been that long. 

What do I think about the stability of the solution?

We do seem to get many errors, especially during file copies. 

What do I think about the scalability of the solution?

Not too many people are using the solution. It was basically just myself and my colleague, and we were using it in order to evaluate it. It hasn't been used widely yet.

How are customer service and technical support?

I've never used technical support. I cannot speak to how helpful or responsive they are, having never spoken with them directly. I wouldn't be able to evaluate their services.

Which solution did I use previously and why did I switch?

Before working with this solution, I did not use any other similar products. In the past, I simply used a bit of HP products for certain tasks. 

How was the initial setup?

The initial setup is not complex or too complicated. It's very easy and quite straightforward. A company shouldn't have any issues with the process. 

What's my experience with pricing, setup cost, and licensing?

There is only one license that you can purchase. My colleague was handling the licensing details. I was looking at it more from a technical perspective and therefore can't speak to the pricing or licensing agreements that are possible.

Which other solutions did I evaluate?

We were basically evaluating Veritas and Veeam. We've just been evaluating both of them.

What other advice do I have?

I used the solution at my previous company. Currently, our organization is considering Veeam and Veritas and we are evaluating both to see which would be best for our company.

I would advise other users to not do file copy jobs from Veeam. It's best to just use it for replication purposes.

I'd rate the solution at a seven out of ten overall. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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540,884 professionals have used our research since 2012.