ZIF Overview

What is ZIF?

An efficient service desk keeps people, processes and technology in sync for operational efficiency. Evolving your service desk into a New-Age digital service desk has become a mandate for the modern digital enterprise. Zero Incident Framework TM focuses on the end-user experience rather than traditional SLAs to evaluate service desk performance. A Digital Service Desk captures user experience and provides insights to help improve it.

ZIF is also known as Zero Incident Framework, ZIF.AI.

Buyer's Guide

Download the IT Infrastructure Monitoring Buyer's Guide including reviews and more. Updated: May 2021

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