2020-03-17T18:52:00Z

What do you like most about NICE inContact CXone?


Hi Everyone,

What do you like most about NICE inContact CXone?

Thanks for sharing your thoughts with the community!

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44 Answers

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Top 5LeaderboardReal User

Being able to listen in on a call, which is exceptionally good with training.

2020-05-23T06:59:00Z
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Top 10LeaderboardReal User

It is easy to look up and playback calls with this system as it categorizes the different types of calls that come through my call center. I like that inContact is always updating and continues to improve. The quality of its recorded calls is among the best that I have had experience with.

2020-05-21T22:51:00Z
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Top 10LeaderboardReal User

It's easier as a supervisor to do your job more efficiently. You can have multiple things open at once to watch everything, being able to take one look at a page and see everything you need rather then having to flip through multiple programs. This is such a time saver. I get a lot more done in my day due to being able to keep my opened programs down to a minimum.

2020-03-19T19:27:00Z
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Top 10LeaderboardReal User

I have found the ease of use of the ACD to be most valuable along with the inView dashboard.

2020-03-17T18:52:00Z
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