What do you like most about NICE inContact CXone?
Thanks for sharing your thoughts with the community!
Being able to listen in on a call, which is exceptionally good with training.
It is easy to look up and playback calls with this system as it categorizes the different types of calls that come through my call center. I like that inContact is always updating and continues to improve. The quality of its recorded calls is among the best that I have had experience with.
It's easier as a supervisor to do your job more efficiently. You can have multiple things open at once to watch everything, being able to take one look at a page and see everything you need rather then having to flip through multiple programs. This is such a time saver. I get a lot more done in my day due to being able to keep my opened programs down to a minimum.
I have found the ease of use of the ACD to be most valuable along with the inView dashboard.